22.1 enhancements and patches
22.1.08
Disable the integration by using the BMC Helix iPaaS, powered by Jitterbit template workflow
Use the Disable integration workflow in the template to create ServiceNow incidents for BMC Helix Operations Management events. This workflow deletes the webhooks created by using the Enable integration workflow and enables you to easily disable the integration as required.
Learn more in Creating-ServiceNow-incidents-for-BMC-Helix-Operations-Management-events-by-using-Jitterbit-Harmony.
Integrate BMC Helix Business Workflows with CrowdStrike Raptor
Use the enhanced template to create BMC Helix Business Workflows cases (security incidents) from CrowdStrike Raptor cases. With this integration, you can track the CrowdStrike cases directly from BMC Helix Business Workflows and resolve them.
Learn more in Creating-BMC-Helix-Business-Workflows-cases-from-CrowdStrike-cases-by-using-Jitterbit-Harmony.
22.1.06
Manage employee information in Oracle Fusion Cloud HCM from BMC Helix Business Workflows
Integrate Oracle Fusion Cloud HCM with BMC Helix Business Workflows to increase the efficiency of your HR processes and improve the quality and visibility of employee information by automating data exchange between Oracle Fusion Cloud HCM with BMC Helix Business Workflows. With this integration, agents can retrieve employee information from Oracle Fusion Cloud HCM to BMC Helix Business Workflows. Agents can also update employee information, such as an employee's address and legal name, in Oracle Fusion Cloud HCM from BMC Helix Business Workflows.
Learn more about the integration template in Managing-employee-data-in-Oracle-Fusion-Cloud-HCM-from-BMC-Helix-Business-Workflows-by-using-Jitterbit-Harmony.
22.1.05
Create a BMC Helix ITSM change request from a Jenkins pipeline
Integrate BMC Helix ITSM with Jenkins to leverage an existing change request or create a new change request for a Jenkins pipeline. Additionally, for each pipeline stage, a task is created under the change request. The status synchronization between pipeline stages and tasks help you get real-time updates about the pipeline progress.
Learn more about the integration in Creating-BMC-Helix-ITSM-change-requests-from-Jenkins-pipelines-by-using-Jitterbit-Harmony.
Retrieve a salary currency code from Workday to BMC Helix Business Workflows
Enhance your integration between Workday and BMC Helix Business Workflows to get information about the currency in which an employee receives a salary. You can retrieve a code of the salary currency from Workday to a BMC Helix Business Workflows case or task. To obtain the currency code, update the response document schema for the Get Employee Data use case.
Learn more about the integration template in Managing-employee-data-in-Workday-from-BMC-Helix-Business-Workflows-by-using-Jitterbit-Harmony.
22.1.04
Import scanned vulnerabilities from CrowdStrike to BMC Helix Automation Console
Import scanned vulnerability data from CrowdStrike and add it to BMC Helix Automation Console to identify, analyze, and remediate missing patches, vulnerabilities, and compliance violations in your environment.
Learn more about the integration template in Adding-scanned-data-from-CrowdStrike-to-BMC-Helix-Automation-Console-via-Jitterbit-Harmony.
Manage employee information in SAP SuccessFactors from BMC Helix Business Workflows
Integrate SAP SuccessFactors with BMC Helix Business Workflows to streamline your human capital management process and maintain employee data in both applications. With this integration, agents can retrieve employee information from SuccessFactors to BMC Helix Business Workflows. Agents can also update employee information, such as an employee's address and legal name, in SuccessFactors from BMC Helix Business Workflows.
Learn more about the integration template in Managing-employee-data-in-SAP-SuccessFactors-from-BMC-Helix-Business-Workflows-by-using-Jitterbit-Harmony.
22.1.01
Support for Qualys Vulnerability Management to import scanned data
You can import scanned data from Qualys Vulnerability Management and add it to BMC Helix Automation Console to identify, analyze, and remediate missing patches, vulnerabilities, and compliance violations in your environment. You can import single or multiple scanned data files from Qualys Vulnerability Management.
Learn more about the integration template in Adding-scanned-data-from-Nessus-or-Qualys-to-BMC-Helix-Automation-Console-via-BMC-Helix-iPaaS-powered-by-Jitterbit.
Leverage the Microsoft Azure DevOps connector added to BMC Helix iPaaS, powered by MuleSoft
The Microsoft Azure DevOps connector, powered by Mulesoft provides a connection between the MuleSoft connector engine and Azure DevOps. Create, query, update Azure DevOps work items, and add or query for attachments and comments related to the work item.
Learn more about the connector in Microsoft-Azure-DevOps-connector-powered-by-MuleSoft.
22.1
Synchronize BMC Helix ITSM and ServiceNow tickets
Use the new integration templates to synchronize different ticket types between BMC Helix ITSM and ServiceNow. With this integration, you can get a consolidated list of tickets and manage them from a single application.
Learn more about these integrations in the following documentation:
The following table lists the details of the two new integration templates:
Type of ticket created | Create ticket in BMC Helix ITSM? | Create ticket in ServiceNow? | Synchronize tickets? | Synchronize comments? |
---|---|---|---|---|
Change request | ✅️ | ✅️ | ✅️ | ✅️ |
Problem record | ✅️ | ✅️ | ✅️ | ✅️ |
Integration template via MuleSoft Anypoint Platform for Salesforce
Use the new integration template to synchronize people records between BMC Helix ITSM and Salesforce.
Learn more about this template in Synchronizing-Salesforce-users-with-BMC-Helix-ITSM-people-records-by-using-MuleSoft-Anypoint-Platform.
Leverage the Cisco DNA Center connector added to BMC Helix iPaaS, powered by MuleSoft
The Cisco DNA Center (DNAC) connector, powered by MuleSoft provides a connection between the MuleSoft connector engine and Cisco. Use the connector to perform multiple activities; for example, create, get, delete, update event subscription, and update the issues.
Learn more about the connector in Cisco-DNA-Center-connector-powered-by-MuleSoft.