Synchronizing BMC Helix CMDB CIs to Alfabet applications by using Jitterbit Harmony

BMC Helix iPaaS, powered by Jitterbit provides a pre-built integration template to create BMC Helix CMDB CIs from Alfabet applications. To use the integration template with the values defined out-of-the-box, you update the project variables with details of your systems and deploy the integration template. 

Initial synchronization between BMC Helix CMDB and Alfabet

The following image gives an overview of the data flow for the initial synchronization from BMC Helix CMDB to Alfabet and from Alfabet to BMC Helix ITSM. The initial synchronization takes place once, when you configure the integration.

Alfabet to BMC Helix CMDB data flow

The following image gives an overview of the data flow for synchronizing Alfabet application data to BMC Helix CMDB:

BMC Helix CMDB to Alfabet data flow

The following image gives an overview of the data flow for synchronizing BMC Helix CMDB Business Applications and associated CIs to Alfabet:

Before you begin

You require the following items to successfully set up and use this integration: 

Task 1: To download and import the integration template project file

1. Download the Synchronizing BMC Helix CMDB CIs to Alfabet applications file.
   This file contains the BMC Helix iPaaS Integration Studio project Synchronizing BMC Helix CMDB CIs to Alfabet applications.

   Important

   Your ability to access product pages on the EPD website is determined by the license your company purchased. 

2. As a developer, log in to BMC Helix iPaaS and navigate to the Integration Studio.
3. On the projects page, click Import.
4. Click Browse and then select the Synchronizing BMC Helix CMDB CIs to Alfabet applications file you downloaded. 
   The Project Name and Organization are automatically populated depending on the values defined.
5. From the Environment list, select the environment to which you want to import this integration template, and click Import.
   The project opens after the integration template is imported.
   To open the project file at a later time, select the environment where the integration templates are available, select the Synchronizing BMC Helix CMDB CIs to Alfabet applications project and click View/Edit. 

Task 2: To update the project variables for the integration

1. Next to the Environment name, click the ellipsis ... and select Project Variables.
2. Update the required project variables. 
   You must update the following project variables:

   • Access points and authentication details for BMC Helix CMDB, Alfabet, and BMC Helix iPaaS applications

     Project variable	Action
     BMC Helix CMDB
     CMDB_Host	The URL of the BMC Helix CMDB instance in the format https://hostName:Port.
     CMDB_Username	The user ID of the BMC Helix CMDB user.
     CMDB_Password	The password of the user to access ​​​​​​BMC Helix CMDB.
     CMDB_Application_Name	The name of the ​​​​​​BMC Helix CMDB application.
     CMDB_Namespace	​​​​​​The BMC Helix CMDB namespace.
     CMDB_Prod_Dataset	​​​​​​The name of the BMC Helix CMDB production dataset.
     CMDB_Dev_Dataset_Name	​​​​​​The name of the ​​​​​​BMC Helix CMDB development  dataset.
     CMDB_Dev_Dataset_ID	​​​​​The ID of the BMC Helix CMDB development  dataset.
     CMDB_Recon_Job_Name	​​​​​The name of the ​BMC Helix CMDB reconciliation job.
     Alfabet
     Alfabet_base_URL	The URL of the JIRA instance in the format https://hostName:Port.
     Alfabet_Username	The user ID of the Alfabet user.
     Alfabet_Password	The password for the Alfabet user.
     Alfabet_API_Token	The Alfabet API token.
     Alfabet_Current_Profile	The name the Alfabet profile to use.

(Optional) Task 3: To review out-of-the-box field mappings

The mappings between Alfabet and BMC Helix CMDB are a straighforward one to one mapping.