Integrating by using integration templates powered by Jitterbit
Integration templates
Integration templates define the required flow of data between the applications. Each integration template caters to a source and target, or multiple sources and targets.
Process for enabling integrations by using the integration templates
The following image describes the process to implement an integration for your environment by using an integration template:
Integration templates available out-of-the-box
Request Management
-
Creating Azure DevOps work items from BMC Helix Digital Workplace requests by using Jitterbit HarmonyCreating BMC Helix Business Workflows cases from CrowdStrike cases by using Jitterbit HarmonyCreating BMC Helix ITSM change requests from Jenkins pipelines by using Jitterbit HarmonyCreating BMC Helix ITSM incidents for Microsoft System Center Operations Manager alerts by using Jitterbit HarmonyCreating BMC Helix ITSM incidents for ServiceNow incidents by using, Jitterbit HarmonyCreating ServiceNow incidents from BMC Helix ITSM incidents by using Jitterbit HarmonyDynamically fetching answers for BMC Helix Digital Workplace questionnaires by using Jitterbit HarmonyJitterbit Harmony template changesPosting BMC Helix ITSM incident and work note updates in Microsoft Teams by using Jitterbit HarmonyPosting BMC Helix ITSM incident and work note updates in Slack by using Jitterbit Harmony
Event and alert management
-
Creating BMC Helix ITSM incidents for Microsoft System Center Operations Manager alerts by using Jitterbit HarmonyCreating BMC Helix ITSM incidents from BMC Helix Operations Management events by using Jitterbit HarmonyCreating ServiceNow incidents for BMC Helix Operations Management events by using Jitterbit Harmony
People data
-
Creating BMC Helix ITSM People records from Workday user records by using Jitterbit HarmonyManaging employee data in Oracle Fusion Cloud HCM from BMC Helix Business Workflows by using Jitterbit HarmonyManaging employee data in SAP SuccessFactors from BMC Helix Business Workflows by using Jitterbit Harmony
Asset information
Purchase requisitions
Issue integrations
Vulnerability management
Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*