Configuring the connectors for Proactive Service Resolution

You must add connection configurations and connector accounts to the connectors required for Proactive Service Resolution (PSR).

Configure the TrueSight Ops Mgmt for PSR and ITSM for PSR connectors to enable integration with TrueSight Operations Management on-premises.
Configure the Helix Ops Mgmt for PSR and ITSM for PSR connectors to enable integration with BMC Helix Operations Management (TrueSight Operations Management in the cloud).

Important

If you have configured automatic routing based on Component Alias, before you activate the flow, configure a global default assignment record to manage events without a Component Alias.

Additionally, you can set permissions and add throttling controls.

For more information about the end-to-end configuration process, see Configuring-connectors.

To configure the TrueSight Ops Mgmt for PSR connector

The TrueSight Ops Mgmt for PSR connector creates new events and updates existing events in BMC TrueSight Operations Management.

The following slides show how to add the TrueSight Ops Mgmt for PSR connection configuration in BMC Helix Integration Service.

To configure the TrueSight Ops Mgmt for PSR connector, provide the following information:

Required/Optional	Parameter	Description
Required	Name	Enter a unique configuration name.
Optional	Description	Enter a description of the configuration.
Required	Site	Select the site to be connected to the connector. The site specifies where the service is hosted and includes information that the connector requires to operate.
Optional	Number of instances	Enter the number of instances of the connector that you want to run at the selected site. This helps you to scale up when many flows are running by using the same configuration.
Optional	Selected by default	Select this field to make the connector configuration the default configuration, especially if you have multiple connector configurations.
Required	Enable usage	Select this check box to enable the connector.
Required	TSPS Server URL	Enter the URL of TrueSight Presentation Server.
Required	TrueSight Data Providers	Enter a comma-separated list of TSIM (TrueSight Infrastructure Management) server names that must belong to the tenant specified in TrueSight Tenant, where PSR integration must be enabled.
Optional	TrueSight User Realm	Enter a tenant or a realm of a user who authenticates to TrueSight Presentation Server.
Required	TrueSight Tenant	Enter a tenant for which PSR integration is enabled.
Optional	TrueSight Retry Count	Enter the count of retries to be made in case of any temporary timeout or failure. The default value is 5.
Optional	TrueSight Retry Interval	Enter the value that indicates a delay between the retry attempts in case of any temporary timeout or failure. The default value is 60000.
Optional	TrueSight Retry Concurrent Request	Enter the count of the parallel requests that a single data provider can make to create an incident. The default value is 10.

To configure the ITSM for PSR connector

The ITSM for PSR connector creates and updates incidents in BMC Helix ITSM based on events from BMC TrueSight Operations Management.

The following slides show how to add the ITSM for PSR connection configuration in BMC Helix Integration Service.

To configure the ITSM for PSR connector, provide the following information:

Required/Optional	Parameter	Description
Required	Name	Enter a unique configuration name.
Optional	Description	Enter a description of the configuration.
Required	Site	Select the site to be connected to the connector. The site specifies where the service is hosted and includes information that the connector requires to operate.
Optional	Number of instances	Enter the number of instances of the connector that you want to run at the selected site. This helps you to scale up when many flows are running by using the same configuration.
Optional	Selected by default	Select this field to make the connector configuration the default configuration, especially if you have multiple connector configurations.
Required	Enable usage	Select this check box to enable the connector.
Required	ITSM URL	Enter the URL of the ITSM server that accepts REST calls.

To configure the Helix Ops Mgmt for PSR connector

The Helix Ops Mgmt for PSR connector creates new events and updates existing events in BMC Helix Operations Management.

The following slides show how to add the Helix Ops Mgmt for PSR connection configuration in BMC Helix Integration Service.

To configure the Helix Ops Mgmt for PSR connector, provide the following information:

Required/Optional	Parameter	Description
Required	Name	Enter a unique configuration name.
Optional	Description	Enter a description of the configuration.
Required	Site	Select the site to be connected to the connector. The site specifies where the service is hosted and includes information that the connector requires to operate.
Optional	Number of instances	Enter the number of instances of the connector that you want to run at the selected site. This helps you to scale up when many flows are running by using the same configuration.
Optional	Selected by default	Select this field to make the connector configuration the default configuration, especially if you have multiple connector configurations.
Required	Enable usage	Select this check box to enable the connector.
Required	Helix Operations Management Server URL	Enter the URL of the Helix Monitor server for the given tenant.
Required	Helix Operations Management API Key	Enter the API key from the Helix Monitor server for the given tenant. Important: BMC Helix Operations Management enables you to use rotating API keys to keep systems secure if your organization foresees a security threat should the API key get compromised. If you have enabled API key rotation in BMC Helix Portal, make sure that you update the latest API key when the key is rotated. For more information about rotating API keys, see Using rotating API keys for secure data streaming in the BMC Helix Operations Management documentation.
Optional	Helix Operations Management Retry Count	Enter the count of the retries to be made in case of any temporary timeout or failure. The default value is 5.
Optional	Helix Operations Management Retry Interval	Enter the value that indicates a delay between the retry attempts in case of any temporary timeout or failure. The default value is 60000.
Optional	Helix Operations Management Retry Concurrent Request	Enter the count of the parallel requests that a single data provider should make to create an incident. The default value is 10.

Where to go from here

After you add connector configurations for the TrueSight Ops Mgmt for PSR and ITSM for PSR connectors, add connector accounts. For more information, see Adding-accounts.