Configuring the connectors for Proactive Service Resolution for automatic creation of blackout policy for CIs associated to a change
To configure the Helix Ops Mgmt for Blackout connector
The Helix Ops Mgmt for Blackout connector creates a blackout policy in BMC Helix Operations Management for CIs that are associated to a BMC Helix ITSM change.
- Log in to BMC Helix Integration Studio as a tenant administrator.
- Select Catalog > Connectors, and then select the Helix Ops Mgmt for Blackout connector.
- Click the connector pane (black ribbon with the selected connector's name) at the bottom of the screen to expand it.
Navigate to Configuration and click Add Connection Configuration and provide the following information:
Required/Optional
Parameter
Description
Required
Name
Enter a unique configuration name.
Optional
Description
Enter a description of the configuration.
Required
Site
Select the site to be connected to the connector. The site specifies where the service is hosted and includes information that the connector requires to operate.
Optional
Number of instances
Enter the number of instances of the connector that you want to run at the selected site. This helps you to scale up when many flows are running by using the same configuration.
Optional
Selected by default
Select this field to make the connector configuration the default configuration, especially if you have multiple connector configurations.
Required
Enable usage
Select this check box to enable the connector.
Required
Helix Operations Management Server URL
Enter the URL of the BMC Helix Operations Management server that accepts REST calls.
Required
Helix Operations Management Server Access Key
Enter the access key generated for BMC Helix Integration Service in BMC Helix Operations Management.
For more information about the access key, secret key, and tenant ID, see Setting up access keys for programmatic access in the BMC Helix Monitor documentation.
Required
Helix Operations Management Server Access Secret Key
Enter the access secret key generated for BMC Helix Integration Service in BMC Helix Operations Management.
Required
Helix Operations Management Server Tenant Id
Enter the tenant ID generated for BMC Helix Integration Service in BMC Helix Operations Management.
To configure the ITSM for PSR connector
The ITSM for PSR connector creates and updates the change request in BMC Helix ITSM based on blackout policy from BMC TrueSight Operations Management.
- Log in to BMC Helix Integration Studio as a tenant administrator.
- Select Catalog > Connectors, and then select the ITSM for PSR connector.
- Click the connector pane (black ribbon with the selected connector's name) at the bottom of the screen to expand it.
Navigate to Configuration and click Add Connection Configuration and provide the following information:
Required/Optional
Parameter
Description
Required
Name
Enter a unique configuration name.
Optional
Description
Enter a description of the configuration.
Required
Site
Select the site to be connected to the connector. The site specifies where the service is hosted and includes information that the connector requires to operate.
Optional
Number of instances
Enter the number of instances of the connector that you want to run at the selected site. This helps you to scale up when many flows are running by using the same configuration.
Optional
Selected by default
Select this field to make the connector configuration the default configuration, especially if you have multiple connector configurations.
Required
Enable usage
Select this check box to enable the connector.
Required
ITSM URL
Enter the URL of the ITSM server that accepts REST calls.
Where to go from here
After you have configured the two connectors, enable and then configure the flow for Proactive Sevice Resolution for blackout policies.