Setting up Proactive Service Resolution to enable automatic creation of a blackout policy for CIs associated with a change
In BMC Helix Integration Service, you configure Proactive Service Resolution (PSR) to automate the creation of CI blackout policies for CIs related to ITSM change requests.
In BMC Helix Integration Studio, after you configure a site and the out-of-the-box connectors, use the out-of-the-box ITSM for PSR to Helix Ops Mgmt for Blackout flow template to enable the integration. The ITSM for PSR to Helix Ops Mgmt for Blackout flow is automatically triggered to perform actions across applications to create and delete BMC Helix Operations Management blackout policy for CIs associated with a change request in BMC Helix IT Service Management (ITSM).
Creation of the blackout policy is triggered when the change request moves to the Scheduled state. The blackout policy created includes all the CIs that are associated with the ITSM change request. During the scheduled blackout period, BMC Helix Operations Management does not send notifications for events generated for the associated CIs.
After the blackout period is over, the blackout policy is automatically deleted.
Products involved in PSR for automatic creation of a blackout policy for CIs associated with a change
The following table provides information about the products involved in PSR, the role of each product, and the minimum product versions that are required for setting up PSR.
Product | Role | Minimum product version required |
|---|---|---|
BMC Helix Operations Management | Monitors the performance and availability of the applications and services in the IT infrastructure. | 20.08 |
BMC Helix ITSM / CMDB | BMC Helix ITSM automates the processes around the IT service desk, asset management, and change management operations. BMC CMDB stores and manages the configuration items (CIs) that represent the IT environment. | 20.08 20.08 |
BMC Helix Discovery | Automatically discovers data center inventory and configuration and relationship data. Maps applications to the IT infrastructure. | 20.08 |
BMC Helix Integration Service | Provides out-of-the box tools to automatically execute integration cases. | 20.08.13 |
Process overview
Use the following process to set up the integration:
Product | Action | Reference | |
|---|---|---|---|
1 | All | Ensure that your product versions support PSR as described in the Products involved in PSR section. | |
2 | BMC Helix Integration Service | To enable integration with on-premises instances of the applications involved in PSR, make sure you have installed and configured sites to run on-premises connectors. | |
3 | BMC Helix Discovery | Configure BMC Helix Discovery to enable CMDB synchronization. | |
4 | BMC Helix ITSM | Provide BMC Helix ITSM access to BMC Helix CMDB. | |
5 | BMC Helix Integration Service | Configure the following out-of-the-box connectors for PSR, so that you can use the connectors in flow:
You must add connection configurations for BMC Helix Operations Management and BMC Helix ITSM. | |
6 | BMC Helix Integration Service | To access the out-of-the-box PSR flow templates, you must use the required catalog flows. To set up PSR for automatic creation of a blackout policy for CIs associated with an ITSM change request. configure the ITSM For PSR to Helix Ops Mgmt for Blackout catalog flow. |