This documentation supports the 19.11 version of BMC Remedy Single Sign-On, which is available only to BMC Helix subscribers (SaaS).To view an earlier version, select the version from the Product version menu.

Disabling TLS checks between the Helix SSO agent and server

You have the option to temporarily disable TLS/SSL checks, if required; for example, for debugging purposes. 

Related topics

Security-planning

Configuring-Remedy-SSO-agent

SSL/TLS Configuration How-To

Before you begin

On the application server which has integration with the Remedy SSO agent, import the self-signed certificate used by Remedy SSO server into a truststore.

For details about importing the certificate, refer to the documentation provided by your Java vendor.

To temporarily disable TLS/SSL checks during establishing HTTPS connection

  1. On the application server, open the rsso-agent.properties file.

  2. Add the following string to the rsso-agent.properties file:

    com.bmc.rsso.tls.disable.checks=true
  3. Save the changes, and then restart the application server.
  4. If you have an integration with Remedy AR System, perform the following steps to configure AREA plugin:
    1. On the Remedy AR System server, open the rsso.cfg file available in \ARSystem\Conf directory.

    1. Edit the following string as follows:

       com.bmc.rsso.tls.disable.checks=true
    2. Save the changes. 
  2. To disable the TLS/SSL checks, make sure you reset the value of the com.bmc.rsso.tls.disable.checks parameter in the rsso-agent.properties and rsso.cfg files to false.

Where to go from here

If you have problems establishing the HTTPS connection, review Troubleshooting-common-errors-and-issues.

 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*