This documentation supports the 19.11 version of BMC Remedy Single Sign-On, which is available only to BMC Helix subscribers (SaaS).To view an earlier version, select the version from the Product version menu.

Setting up tenants

As a SaaS administrator, to enable the single sign-on experience for the customer company, you must first create a tenant on the Remedy Single Sign-On server, and then proceed with the onboarding tasks for this tenant.

Related topics

Remedy-SSO-multitenancy

The default tenant

The SAAS TENANT is the default tenant, which is available on the Remedy SSO server. Only a SaaS administrator has access to this tenant. 

The SAAS TENANT has a predefined name and host, which you cannot modify. You cannot disable this tenant. You can only modify the default description.

RSSO_SaaS tenant_19.11.png

To create a tenant

  1. Log in to Remedy SSO server as a SaaS administrator. 
  2. On the navigation panel, click Tenant. 
  3. Click Add Tenants.
  4. To add a tenant, complete the following fields:
    • Name 
    • Hostname—Specify the hostname to access an individual tenant by using the following format: host.example.com
    • (Optional) Description
      Note: The tenant name and tenant hostname must be unique.  
  5. To enable the tenant, select the Enabled check box.
  6. Click Save.

To switch to the Admin Console view of a tenant  

  1. In the List of Tenants, select a tenant.
  2. Click the pin button.
    The information message is displayed above the navigation panel stating which tenant you have selected:
    RSSO_Select tenant_19.11.png
    The Tenant field on the navigation panel displays the name of the tenant you have switched to.   

Where to go from here

After you have created a tenant, create administrators for this tenant. For information about how to create a tenant administrator, see Setting-up-Remedy-SSO-administrator-accounts.

 

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