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Disabling TLS checks between the Helix SSO agent and server

You have the option to temporarily disable TLS/SSL checks, if required; for example, for debugging purposes. 

Related topics

Security-planning

Configuring-Remedy-SSO-agent

SSL/TLS Configuration How-To

To temporarily disable TLS/SSL checks during establishing HTTPS connection

  1. On the application server, open the rsso-agent.properties file.

  2. Add the following string to the rsso-agent.properties file:

    com.bmc.rsso.tls.disable.checks=true
  3. Save the changes, and then restart the application server.
  4. If you have an integration with Remedy AR System, perform the following steps to configure AREA plugin:
    1. On the Remedy AR System server, open the rsso.cfg file available in the \ARSystem\Conf directory.

    2. Set the following string to true:

       com.bmc.rsso.tls.disable.checks=true
    3. Save the changes. 
  5. To enable the TLS/SSL checks, make sure you reset the value of the com.bmc.rsso.tls.disable.checks parameter in the rsso-agent.properties and rsso.cfg files to false.

Where to go from here

If you have problems establishing the HTTPS connection, review Troubleshooting-common-errors-and-issues.

 

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