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Manually integrating Remedy SSO with BMC applications

This topic provides the steps for manually integrating Remedy Single Sign-On (Remedy SSO) with BMC applications. You may need manual integration when you want to install Remedy SSO server and Remedy SSO agents on platforms such as JBOSS app server, that are not supported by the Remedy SSO installer. In addition, compared to the Remedy SSO installer, the manual integration steps are easier to execute in various automation/deployment scripts.

You can integrate Remedy SSO with the following BMC applications:

  • BMC Remedy AR System
  • BMC Remedy Mid Tier
  • BMC Innovation Suite
  • BMC SmartIT
  • BMC Digital Workplace
  • BMC Analytics
  • BMC TrueSight Presentation Server

The following sections provide the detailed information:

Prerequisites

Before setting up Remedy SSO, verify that the following prerequisites are met:

  • Installation of JRE version 1.8 and later is installed, and JRE_HOME variable is appropriately set.
  • Installation of Tomcat 7 or Tomcat 8.
  • Turn on the Tomcat auto-deployment feature or you should know how to deploy the war-files manually.
  • JBOSS is supported to deploy the Remedy SSO agent. An application such as Mid Tier deployed on JBOSS can be integrated with Remedy SSO agent manually.

Setting up Remedy SSO

Installation of Remedy SSO comprises the following stages:

  1. Configure Remedy SSO web server
  2. Configure Remedy SSO web server with database

Integrate Remedy SSO with BMC applications

Perform the following processes to integrate Remedy SSO with BMC applications :

  • Integrate with BMC Remedy AR System Server
  • Integrate with BMC Remedy MidTier
  • Integrate with Innovation Suite
  • Integrate with BMC Analytics
  • Integrate with BMC TrueSight Presentation Server

The table below provides the steps to execute for each stage.

Note

  • The Remedy SSO web agent is usually configured to communicate with only one Remedy SSO server. If you want to configure the web agent to communicate with multiple servers, refer to the Agent supporting multiple servers section in Remedy Single Sign-On Agent.
  • To remove the integration of Remedy SSO from a BMC application, perform the manual integration steps in reverse order.

Related topic

Manually-installing-Remedy-SSO

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