Removing BMC Helix SSO integration from Action Request System and Mid Tier

To remove the integration between BMC Helix SSO and the AR System server

1. Stop AR System.
2. Navigate to C:\Program Files\BMC Software\ARSystem\Conf and delete rsso.cfg.

3. Update <AR>/Conf/ar.cfg as follows:

   External-Authentication-RPC-Socket:390695
   Authentication-Chaining-Mode: 1
   Crossref-Blank-Password: T

4. From the <AR>/Conf/ar.cfg delete the row that starts with:

   Server-Plugin-Alias: ARSYS.AREA.RSSO ARSYS.AREA.RSSO
5. Navigate to C:\Program Files\BMC Software\ARSystem\pluginsvr, and delete rsso-area-plugin-all.jar.

6. In ARSystem\pluginsvr\, open pluginsvr_config.xml, and comment out the following rows (in .xml files, comments can be added anywhere in a document. For more information, see the Extensible Markup Language (XML) documentation):

   <plugin>
      <name>ARSYS.AREA.RSSO</name>
      <classname>com.bmc.rsso.plugin.area.RSSOPlugin</classname>
      <pathelement type="location">C:/Program Files/BMC Software/ARSystem/pluginsvr/rsso-area-plugin-all.jar</pathelement>
      <pathelement type="location">C:/Program Files/BMC Software/ARSystem/pluginsvr/gson-2.3.1.jar</pathelement>
      <pathelement type="location">C:/Program Files/BMC Software/ARSystem/pluginsvr/slf4j-api-1.7.25.jar</pathelement>
      <userDefined>
          <configFile>C:/Program Files/BMC Software/ARSystem/Conf/rsso.cfg</configFile>
      </userDefined>
   </plugin>
7. (Optional) If you want to use the AREA LDAP plug-in configuration, add the AREA LDAP reference to the pluginsvr_config.xml file for all the AR services.
8. Restart the AR System server.

To remove the integration between BMC Helix SSO and Mid Tier

1. Stop Tomcat installed on the Mid Tier server.
2. In <Mid_Tier>/WEB-INF/classes/, delete or rename the following files:
   • rsso-agent.properties
   • log4j-rsso-webagent.properties (if any)
   • rsso-log.cfg
3. Open the config.properties file that you have backed up, and update it as follows:

   1. Review the current value of the following parameter:

      arsystem.authenticator=com.bmc.rsso.plugin.authenticator.RSSOAuthenticator

   2. Update the value of the parameter with the value set in the backed up file:

      arsystem.authenticator=com.remedy.arsys.session.DefaultAuthenticator

   3. Remove the following row:

      arsystem.authenticator.sso.enckey=<the value generated from your backup>

4. In the <Mid_Tier>/WEB-INF/web.xml file, comment out the following rows (in .xml files, comments can be added anywhere in a document. For more information, see the Extensible Markup Language (XML) documentation):

   <filter>
      <filter-name>RSSOFilter</filter-name>
      <filter-class>com.bmc.rsso.agent.RSSOFilter</filter-class>
   </filter>
   <filter-mapping>
      <filter-name>RSSOFilter</filter-name>
      <url-pattern>/*</url-pattern>
   </filter-mapping>
   <listener>
      <listener-class>com.bmc.rsso.agent.RSSOListener</listener-class>
   </listener>
5. Start Tomcat installed on the Mid Tier server.
6. In a browser window, log in to AR System to validate access to AR System/Mid Tier.

Troubleshooting

If he 1053 error (The service did not respond to the start or control request in a timely fashion) is displayed, wait for several minutes. The service will start in some time.