PDFs and videos

This topic describes and links to PDFs, videos and other documents that support this product release. If the ready-made PDFs of this space do not satisfy your requirements, you can export a custom PDF.

• • Ready-made PDFs of this space
  • Videos

Ready-made PDFs of this space

Videos

The following table lists topics that contain videos that supplement or replace the text-based documentation.

• Getting started with service request management
• Configuring Remedyforce for Salesforce Lightning Experience
• Assigning permission sets
• Configuring surveys
• Managing exceptions to normalization rules
• Managing models
• Enabling staff members to add filters to a list view in the Remedyforce Console
• Customizing Self Service forms
• Converting incidents to service requests
• Remedyforce REST API
• Filtering records in list views
• Managing normalization rules
• PDFs and videos
• Detecting and resolving collisions in change requests
• Overview of the normalization process
• Adding or removing fields on the Instance Editor in CMDB 2.0