This documentation supports the 9.0 version of BMC Atrium Single Sign-On, which is in "End of Version Support." However, the documentation is available for your convenience. You will not be able to leave comments.Click here to view the documentation for a supported version of Remedy Single Sign-On.

Log on and log off behavior

When using a single sign-on system, the normal authentication behavior is altered. The practice of logging on when you start a product is automatically performed when the second product is started. This change happens without any user involvement.

When you log off, you are logged off of all BMC Atrium Single Sign-On integrated products.

If you want to continue working with other BMC products:

  • Quit the product instead of logging out of BMC Atrium Single Sign-On.
  • If the product supports application-only log off, log off the application and close the browser.

Important

When quitting an product, the normal behavior is to log off and then quit. This process results in termination of all the product connections. If you want to continue working with other BMC products, quit the product that you are finished with, but only log off the last product.

With web applications, the BMC Atrium Single Sign-On authentication status is maintained through sessions within the web browsers. When web applications share the same browser session, the authentication state with BMC Atrium Single Sign-On is shared by these applications.

To use a different login ID without logging off BMC Atrium Single Sign-On, you must start a new session in the web browser. The following table summarizes how to share current sessions and how to create new sessions with the browsers supported by BMC Atrium Single Sign-On.

Session behavior in supported browsers

 

When BMC products launch a new application, the applications use the process needed to ensure a shared session and a seamless experience.

 

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