Out of support This documentation supports the 8.1 version of BMC Atrium Single Sign-On, which is in "End of Version Support." However, the documentation is available for your convenience. You will not be able to leave comments.Click here to view the documentation for a supported version of Remedy Single Sign-On.

Metadata issues

An error occurs when the BMC Atrium Single Sign-On server cannot find the Identity Provider (idP), or the request sent by the client was syntactically incorrect.

In the status report, the following message is displayed:
Error processing AuthnRequest. Error retrieving meta data

At log n, the browser displays the following message:
HTTP Status 500 -

To resolve metadata issues

  1. Verify that the agent URL for login has the IdP spelled correctly.
  2. Verify that the IdP is defined in the BMC Atrium Single Sign-On server.

 

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