Log file locations

BMC Atrium Single Sign-On has two main logging directories:

• <installationDirectory>/tomcat/webapps/atriumsso/WEB-INF/config/atriumsso/log
• <installationDirectory>/tomcat/webapps/atriumsso/WEB-INF/config/atriumsso/debug

Of the log and debug directory component files, the files that are most commonly used to resolve BMC Atrium Single Sign-On issues are the Authentication and CoreSystem log files. These files contain the error entries about failures to communicate with the authentication modules, with the exception of RSA SecurID. RSA SecurID also uses the rsa_api.log and rsa_api_debug.log for additional logging.

• • Additional server log file locations
  • Install program log files
  • Log directory
  • Debug directory

Additional server log file locations

Additional server log files are located at:

• <installationDirectory>/tomcat/logs
• <installationDirectory>/tomcat/temp

Install program log files

The install program log files are in the temporary file system:

• <tmp>/atriumsso_install_log.txt
• <tmp>/AtriumSSOInstalledConfiguration.xml
• <tmp>/AtriumSSOInstallingConfiguration.xml

Log directory

The log directory contains log files that are useful for auditing purposes. Each component of BMC Atrium Single Sign-On creates two files within this directory, one for successful entries and the other for error entries. The following components typically have files in this logging directory:

• amAuthentication
• amConsole
• amPolicy
• IDFF
• WSFederation
• amPolicyDelegation
• amSSO

Debug directory

The debug directory contains additional log files that are geared towards problem resolution. The following BMC Atrium Single Sign-On components typically have files in this logging directory:

• Authentication
• CoreSystem
• Entitlement
• IdRepo
• Session
• rsa_api_debug.log
• rsa_api.log