Out of support This documentation supports the 8.1 version of BMC Atrium Single Sign-On, which is in "End of Version Support." However, the documentation is available for your convenience. You will not be able to leave comments.Click here to view the documentation for a supported version of Remedy Single Sign-On.

Configuring BMC Atrium Single Sign-On for integration

The BMC Remedy AR System server is integrated with the BMC Atrium Single Sign-On solution by a new Atrium Single Sign-On plug-in. To configure this plug-in, you must provide values for certain configuration parameters on the new Atrium Single Sign-On Integration tab, located on the AR System Administration: Server Information form.

Alternatively, you can also perform the Atrium Single Sign-On integration related configuration while installing the AR System server. To do this, you must provide the values for the configuration parameters on the new Atrium Single Sign-On Configuration screen after selecting the Configure Atrium SSO check box.

Note

To activate the connection to BMC Atrium Single Sign-On, use the Atrium SSO Integration tab of the AR System Administration: Server Information form.

BMC Atrium Single Sign-On integration is supported only on web clients. For information about manually configuring the mid tier for Atrium Single Sign-On integration, see Manually-configuring-mid-tier-for-BMC-Atrium-Single-Sign-On-user-authentication.

Before you begin

Install the BMC Atrium Single Sign-On server

Note

The BMC Atrium Single Sign-On Tomcat server cannot be shared with any product (for example, the AR System server or the BMC Remedy Mid Tier) that integrates with BMC Atrium Single Sign-On. BMC recommends that BMC Atrium Single Sign-On be the only application in the Tomcat server.

To configure the connection to the BMC Atrium Single Sign-On Solution

  1. From the mid tier interface, open the AR System Administration Console, and click System > General > Server Information.
  2. In the AR System Administration: Server Information form, click the Atrium SSO Integration tab.
    AR System Administration: Server Information form--Atrium SSO Integration tab.
    AtriumSSOIntegration.gif
  3. Enter the BMC Atrium Single Sign-On server Location, https://<server>:<port>/<AtriumSSO-URI>. For example: https://ssoServer.bmc.com:8443/atriumsso]

    • Host Name--The host name of the computer where BMC Atrium Single Sign-On server is configured. If the AR System server and BMC Atrium Single Sign-On server are in same domain, enter the machine name or the machine name with domain name. Make sure that the BMC Atrium Single Sign-On host name is accessible from the machine where AR System server is installed. If the AR System server and BMC Atrium Single Sign-On server are in different domains, a trust relationship between these two domains must be established before configuring BMC Atrium Single Sign-On server.

      Note

      Use the FQDN for the BMC Atrium Single Sign-On server host name, not simply the host name.

    • Port number — The port on which BMC Atrium Single Sign-On server is configured (typically 8443).
    • Protocol — (optional parameter) The default value for this parameter is https. However, this field can also be set to http.
  4. Enter the Atrium Single Sign-On Admin User.
     The BMC Atrium Single Sign-On administrator name, by default, is amadmin.
  5. Enter the Atrium Single Sign-On Admin Password.
  6. (Optional) Enter the Atrium Single Sign-On Keystore Path.
     The keystore file location is where the AR System truststore is saved. This path includes the truststore file name. Enter this value only if you have configured a truststore. This field is not mandatory and you can define it later. For example, the value can be
  7. (Optional) Enter the Atrium Single Sign-On Keystore Password.
     Enter this value only if you specify the Keystore path.
  8. Click Apply.

For more information on a full single sign-on solution that includes BMC Atrium, see the Knowledge Base article KA286851. You must have a BMC customer support account to access this information.

Note

The example is not a supported product and there is no implied support if you use it.

Where to go from here

Manually-configuring-mid-tier-for-BMC-Atrium-Single-Sign-On-user-authentication

 

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