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Out of support This documentation supports the 8.0 version of BMC Atrium Single Sign-On, which is in "End of Version Support." However, the documentation is available for your convenience. You will not be able to leave comments.Click here to view the documentation for a supported version of Remedy Single Sign-On.

Using Java agents for logging

The Java agent, also referred to as the thick agent, is embedded within the desktop and server programs. Due to differing environments, the details of the log file and support utility locations are product-dependent. However, there are a few common threads across these products:

  • The support utility placement within desktop or server programs is application-dependent.
  • The ATSSO_LOGGING_LEVEL environment variable can be enabled with the Java logging levels. For example, INFO, FINE, FINER, and so on.
  • The default logging location is the temporary file system for the user running the program.
    • (Microsoft Windows) The location could be C:\Documents and Settings\user\Local Settings\Temp.
    • (UNIX) The location is: /tmp.
    • Regardless of locations, the default logging file is atsso.0.log with rollover log files of atsso.0.log.#, where # is a number from 1 to 9.

 

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BMC Atrium Single Sign-On 8.0.00