Skip to Content
Information
Out of support This documentation supports the 8.0 version of BMC Atrium Single Sign-On, which is in "End of Version Support." However, the documentation is available for your convenience. You will not be able to leave comments.Click here to view the documentation for a supported version of Remedy Single Sign-On.

Troubleshooting an external LDAP data store

This topic provides information to help you correct issues that might arise with configuring to use an external LDAP data store.

No users in User tab

If there are no users in the User tab:

  1. Verify that the LDAP Users Search Filter field value is correct for the LDAP server.
     Specifically, the default filter must contain a class which is part of the LDAP structure.
  2. If values were specified for the LDAP People Container Naming Attribute and LDAP People Container Value fields , remove those values (leave those fields blank).

No groups in Group tab

If there are no groups in the Group tab:

  1. Check that the LDAP Group Search Filter field value is correct (the class selected is used in LDAP server).
  2. Verify that the LDAP Groups Container Naming Attribute and LDAP Groups Container Value information are both correct. Alternatively, try blank values (no characters).

 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*

BMC Atrium Single Sign-On 8.0.00