Out of support This documentation supports the 8.0 version of BMC Atrium Single Sign-On, which is in "End of Version Support." However, the documentation is available for your convenience. You will not be able to leave comments.Click here to view the documentation for a supported version of Remedy Single Sign-On.

Metadata issues

An error occurs when the BMC Atrium Single Sign-On server can not find IdP or the request sent by the client was syntactically incorrect.

In the status report, the following message displays in the status report:
Error processing AuthnRequest. Error retrieving meta data

At log in, the browser displays:
HTTP Status 500 -

To resolve metadata issues

  1. Verify that the agent URL for login has the IdP spelled correctly.
  2. Verify that the IdP is defined in the BMC Atrium Single Sign-On server.

 

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