Support information
Contacting Customer Support
To contact the BMC License Usage Collection Utility Support team, send an email to LicenseUtility@bmc.com. The team is available until 11:00 AM CDT in the US.
Support status
The following table shows the support status for the BMC License Usage Collection Utility, also available on the BMC A-Z Supported Product List page:
Version | Support Status | Release Date | Full Support End Date | End of Support Date |
|---|---|---|---|---|
4.0.00 | Full support | 31-Jul-2017 |
|
|
3.6.00 | Limited support | 10-Apr-2017 | 31-Jul-2017 |
|
3.5.00 | Limited support | 13-Jan-2016 | 10-Apr-2017 |
|
3.0.00 | Limited support | 24-Oct-2016 | 13-Jan-2016 |
|
2.5.00 | End of support | 15-Jul-2016 | 24-Oct-2016 | 31-Jul-2017 |
2.0.00 | End of support | 11-Apr-2016 | 15-Jul-2016 | 10-Apr-2017 |
1.6.00 | End of support | 15-Dec-2015 | 11-Apr-2016 | 13-Jan-2016 |
1.5.00 | End of support | 11-Sep-2015 | 15-Dec-2015 | 24-Oct-2016 |
1.0.00 | End of support | 2-Jul-2015 | 11-Sep-2015 | 15-Jul-2016 |