Support information
Contacting Customer Support
To contact the BMC License Usage Collection Utility Support team, send an email to LicenseUtility@bmc.com. For any help on Control-M License Usage Reporting tool OR queries on BMC product, send an email to Customer_Support@bmc.com
The team is available until 11:00 AM CDT in the US.
Support status
The following table shows the support status for the BMC License Usage Collection Utility, also available on the BMC A-Z Supported Product List page:
Version | Support Status | Release Date | Full Support End Date | End of Support Date |
|---|---|---|---|---|
6.0.00 | Full support | 15-March-2023 | ||
5.5.00 | Full support | 04-May-2022 | 04-May-2025 | 04-May-2027 |
5.0.00 | Full support | 10-Jul-2020 | 10-Jul-2023 | 10-Jul-2025 |
4.9.00 | Limited support | 10-Oct-2019 | 10-Oct-2022 | 10-Oct-2024 |
4.8.00 | Limited support | 10-Apr-2019 | 10-Apr-2022 | 10-Apr-2024 |
4.7.01 | Limited support | 21-Nov-2018 | 21-Nov-2021 | 21-Nov-2023 |
4.7.00 | Limited support | 10-Oct-2018 | 10-Oct-2021 | 10-Oct-2023 |
4.6.00 | Limited support | 18-Jun-2018 | 18-Jun-2021 | 18-Jun-2023 |
4.5.00 | End of support | 28-Feb-2018 | 28-Feb-2021 | 28-Feb-2023 |
4.0.01 | End of support | 06-Oct-2017 | 10-Oct-2018 | 27-Feb-2019 |
4.0.00 | End of support | 31-Jul-2017 | 10-Oct-2018 | 27-Feb-2019 |
3.6.00 | End of support | 10-Apr-2017 | 31-Jul-2017 | 18-Jun-2018 |
3.5.00 | End of support | 13-Jan-2016 | 10-Apr-2017 | 01-Apr-2018 |
3.0.00 | End of support | 24-Oct-2016 | 13-Jan-2016 | 01-Jan-2018 |
2.5.00 | End of support | 15-Jul-2016 | 24-Oct-2016 | 31-Jul-2017 |
2.0.00 | End of support | 11-Apr-2016 | 15-Jul-2016 | 10-Apr-2017 |
1.6.00 | End of support | 15-Dec-2015 | 11-Apr-2016 | 13-Jan-2016 |
1.5.00 | End of support | 11-Sep-2015 | 15-Dec-2015 | 24-Oct-2016 |
1.0.00 | End of support | 2-Jul-2015 | 11-Sep-2015 | 15-Jul-2016 |