Integrating with Amazon Managed Services for Prometheus to collect events

Amazon Managed Service for Prometheus is a Prometheus-compatible service that monitors and provides alerts on containerized applications and infrastructure at scale.

Configure a connection with Amazon Managed Services for Prometheus (AMP), to view the alert data from AMP.

BMC Helix application	Type of data collected or viewed	Benefits
BMC Helix Operations Management	Events ( AMP alerts are received as events)	Use a centralized event view to monitor and manage events, perform event operations, and filter events. Identify actionable events from a large volume of event data by processing events. For more information, see Monitoring events and reducing event noise.
BMC Helix AIOps	Situations (created from events)	Improve the mean time to resolve (MTTR) based on the situation-driven workflow. Lower the mean time to detect or discover (MTTD) and the time required for investigating tickets. For more information, see Monitoring situations.

Task 1: To plan for the connection

Depending on the location of the third-party product (SaaS, on-premises), choose one or more BMC Helix Intelligent Integrations deployment modes and review the corresponding port requirements. For information about various deployment modes and port requirements, see Deployment scenarios.
Based on the deployment mode, use the BMC Helix Intelligent Integrations SaaS deployment or the BMC Helix Intelligent Integrations on-premises gateway or both. For more information about the gateway, see Deploying the BMC Helix Intelligent Integrations on-premises gateway.
The on-premises gateway must be able to reach the third-party product on the required port (default is 443).

In the preceding list, third-party product refers to AMP.

Task 2: To configure the connection with Amazon Managed Services for Prometheus to collect events

Depending on the deployment mode, perform one of the following steps to access BMC Helix Intelligent Integrations:
- BMC Helix Intelligent Integrations SaaS – Log on to BMC Helix Portal, and click Launch on BMC Helix Intelligent Integrations.
- BMC Helix Intelligent Integrations on-premises gateway – Use the following URL to access BMC Helix Intelligent Integrations: https://<hostName>:<portNumber>/swpui
On the CONNECTORS tab, clickin the SOURCES panel.
Click the AMP tile.
Specify the following details for the source connection:
1. Specify a unique instance name.
  Best practice
  We recommend that you specify the instance name in the following format:
  <sourceType>_<sourceControllerServerName>{_<InstanceQualifier>}
  The instance qualifier helps you to distinguish the multiple instances configured from the same source server. For example, you can name your instances as AMP_Host_PROD, AMP_Host_TEST, and so on.
2. Specify the AMP Alertmanager host name.
3. Specify the AMP port number (default value is 443).
4. Specify the access key ID associated with your AWS account or bucket.
5. Specify the secret access key associated with your AWS account or bucket.
6. Specify an AWS region.
7. Specify the workspace that is created for the storage and querying of AMP events.
8. Click Proxy and specify whether you want to configure a proxy server.
  If yes, specify the host name and port number (default value is 8888).
Click VALIDATE AND CREATE.
The specified connection details are validated and the corresponding source connection is created in the Source Connection list.
Select the source connection that you created from the list if it is not selected already.
Important
The destination host connection is created and configured automatically for each tenant when the source connection is created.

Click a data type and specify the configuration parameters in the Collectors section as described in the following table:

Parameter name	Description
Collection Schedule	Select one of the following options to specify the data collection frequency: Duration: When you select this option, data collection happens constantly. Specify the schedule in minutes, hours, or day. Default: 5 minutes Example: Collection Schedule is set to 5 mins. Current time is 00:30. If you run the collector just after 00:30, data is collected every 5 mins, first at 00:30 and next at 00:35, and so on. Cron schedule: When you select this option, data collection happens periodically. Specify the schedule by using a cron expression. A cron expression is a string consisting of five subexpressions (fields) that describe individual details of the schedule. These fields, separated by blank spaces, can contain any of the allowed values with various combinations of the allowed characters for that field. Default: /5 * * * (evaluates to 5 minutes) Format: Minutes *Hours (24-hour format)* Day of Month Month Day of Week** Example: If you specify 10 15 3 7 * , data is collected at 15:10 hours every third day in the month of July. For more information about how this parameter affects data collection, see Data collection schedule.
Data Collection Window	Specify the historical time period (in minutes) from the current time for which the data should be collected. Default: 5 minutes Example: Collection Schedule is set to 5 mins. Data Collection Window is set to 5 mins. Current time is 00:30. If you run the collector just after 00:30, data is collected first at 00:30 for the interval 00:25 - 00:30, and next at 00:35 for the interval 00:30 - 00:35, and so on. For more information about how this parameter affects data collection, see Data collection window.
Data Latency	Specify the time (in minutes) by which the data time window should be shifted back on the timeline. This parameter is useful in delayed data availability situations. Default: 0 minutes Example: Collection Schedule is set to 5 mins. Data Collection Window is set to 10 mins. Data Latency is set to 2 mins. Current time is 00:30. If you run the collector just after 00:30, data is collected first at 00:30 for the interval 00:18 to 00:28 and next at 00:35 for the interval 0:23 to 00:33, and so on. For more information about how this parameter affects data collection, see Data latency.
Status	Select one event status from the list.
State	Select all or a subset of states from the list: pending firing inactive resolved unprocessed New in 24.2.02 active New in 24.2.02 suppressed New in 24.2.02 Note: To collect alerts with the states added in version 24.2.02, you need to configure a new connector instance. The existing instances are not updated with the additional states automatically after you upgrade to version 24.4 from a version earlier than 24.2.02.

Click CREATE COLLECTORS to create the required collector streams for selected data types.

Click a data type and specify the configuration parameters in the Distributors section as described in the following table:

Parameter name	Description
Max Batching Size	Specify the maximum number of data items to send in a single POST request to the destination API. The batch size depends on the destination’s ability to buffer the incoming data. Default: 250
Max Batching Delay	Specify the maximum time (in seconds) to wait before building and processing a batch. Default: 3 seconds
Base Retry Delay	Specify the initial time (in seconds) for which to wait before retrying to build and process a batch. The waiting time increases in the following sequence: n¹, n², n³, and so on, where n indicates the number of seconds. Default: 2 seconds Example: Base Retry Delay is set to 2 seconds. Retry is performed after 2, 4, 8, 16, ... seconds.
Max Intra-Retry Delay	Specify the maximum limit for the base retry delay. Default: 60 seconds Example:Max Intra-Retry Delay is set to 60 seconds. Base Retry Delay is set to 2 seconds. Retries are performed 2, 4, 8, 16, 32,... seconds later.
Max Retry Duration	Specify the total time for retrying a delivery. For REST destinations, a delivery is a batch of data items in one POST request. Default: 5 minutes Example: Max Retry Duration is set to 8 hours. Base Retry Delay is set to 2 seconds. Requests are sent for 2+4+8+16+32+64+132... until 8 hours in total duration is reached. After that, no subsequent attempts are made to retry the delivery. The assumption here is that if there is an outage or other issue with the destination tool, recovery should take less than the value of the Max Retry Duration parameter to be completed.
Attributes To Be Dropped When Updating Events	Specify the event attributes that you do not want to be updated in BMC Helix Operations Management when events are updated. For example, if you do not want an event's severity, source address, source category, and subcategory to be updated in BMC Helix Operations Management, you need to specify those attributes in a comma-separated format: severity,source_address,source_category,source_subcategory. Important: You can obtain the event attribute names in BMC Helix Operations Management, by exporting any event data in JSON, BAROC, XML, or CSV format. The exported file contains all attributes of the event data, and from there you can identify the attributes to be dropped.

Click CREATE DISTRIBUTORS to create the required distributor streams for the selected data types.
Click one of the following buttons:
- SAVE STREAM: Click this button if you want to edit the integration details before creating the instance. After you save the stream, the connector that you just created is listed in the SOURCES panel. Move the slider to the right to start the data stream.
- SAVE AND START STREAM: Click this button if you want to save the integration details and start receiving data immediately.

Important
For a data stream, the Run Latency (max/avg), Items (Avg per Run), and Last Run Status columns on the Streams page might show the status as No Runs during the data collection process. After completion of the process, these columns are updated with an appropriate status.

For more information about data streams, see Starting-or-stopping-data-streams.

Task 3: To verify the connection

In BMC Helix Intelligent Integrations, on the SOURCES panel, confirm that the data streams for the integration you created are running. Data streaming is indicated by moving colored arrows.

A moving dark blue arrow () indicates that the event stream is running. Event data will be pushed according to the configured Collection Schedule interval.

To view data in BMC Helix applications

View data collected from Prometheus in multiple BMC Helix applications.

To view events in BMC Helix Operations Management

In BMC Helix Operations Management, select Monitoring > Events.
Filter the events by the PromotheusAlert class.
Important
If an event does not include the source's host name from which the event has been received, the Host column on the Events page shows the name of the computer where Prometheus is installed.

Incoming events from AMP are processed in BMC Helix Operations Management through a set of deduplication rules to determine whether the incoming event is a duplicate event or a new event. For more information, see Event-deduplication-suppression-and-closure-for-reducing-event-noise.

For information about events, see Monitoring and managing events.

To view situations in BMC Helix AIOps

Before you view situations in BMC Helix AIOps, create a Business Service model in BMC Helix Discovery. For information about creating models, see Managing models.

In BMC Helix AIOps, on the Overview page to view the situations for the event data received from AMP.