Integrating with Zabbix

As a tenant administrator, perform the following steps to configure a connection with Zabbix, verify the connection, and view the collected data in various BMC products.

Plan for the connection

• Choose the BMC Helix Intelligent Integrations deployment mode and review the corresponding port requirements. For information about various deployment modes and port requirements, see Deployment-scenarios.
• Based on the deployment mode, either use BMC Helix Intelligent Integrations or deploy the BMC Helix Intelligent Integrations on-premises gateway. For more information, see Deploying-the-BMC-Helix-Intelligent-Integrations-on-premises-gateway.

To configure a connection with Zabbix

1. In BMC Helix Intelligent Integrations, on the CONNECTORS tab, clickin the SOURCES panel.

2. Click 

   Zabbix

   .

3. Specify the source connection details:

   1. Specify a unique instance name.

      Recommendation

      We recommend that you specify the instance name in the following format: 

      <sourceType>_<sourceControllerServerName>{_<InstanceQualifier>}                    

      The instance qualifier helps you to distinguish the multiple instances configured from the same source server. For example, you can name your instances as Zabbix_Host_PROD, Zabbix_Host_TEST, and so on.

   2. Specify the Zabbix host name. 
   3. Specify the Zabbix HTTP or HTTPS port number depending on the connection protocol (default value is 80).

   4. Select the HTTPS option to use an https connection to the Zabbix  host.
      

      Warning

      We recommend that you do not select the Allow Unsigned Certificate option in a production environment.  You might want to select this option to allow unsigned certificates in a test environment. See the Zabbix  documentation to learn how to install SSL certificates.

   5. Specify the number of maximum concurrent REST API requests that should be executed during a data collection schedule (default value is 5).
   6. New in 23.1.01Select the Docker Zabbix option if you want to connect to containerized (docker) version (6.2) of Zabbix.
   7. Specify the user name and password. Ensure that the specified user can access the Zabbix REST API.
4. Click VALIDATE AND CREATE.
   The specified connection details are validated and the source connection is created in the Source Connection list.

5. Select the source connection that you created from the list if it is not selected already.

   Important

   The destination host connection is created and configured automatically for each tenant when the source connection is created.

6. Ensure that the options for the datatypes for which you want to collect data are selected.

7. Click a data type and specify the configuration parameters in the Collectors section as described in the following table:
   
   The ✅️  symbol indicates that this field is applicable to the data type and ❌️ indicates that this field is not applicable to the data type.
   
8. Click CREATE COLLECTORS to create the required collector streams for the selected data types
9. Click a data type and specify the configuration parameters in the Distributors section as described in the following table:
    

1. Click CREATE DISTRIBUTORS to create the required distributor streams for the selected data types.
2. Click one of the following buttons:
   • SAVE STREAM: Click this button if you want to edit the integration details before creating the instance. After you save the stream, the instance that you just created is listed in the SOURCES panel. Move the slider to the right to start the data stream.
   • SAVE AND START STREAM: Click this button if you want to save the integration details and start receiving data immediately.

For more information about data streams, see Starting-or-stopping-data-streams.

To verify the integration

In BMC Helix Intelligent Integrations , on the SOURCES panel, confirm that the data streams for the integration you created are running. Data streaming is indicated by moving colored arrows.

• A moving dark blue arrow () indicates that the event stream is running. Event data will be pushed according to the configured Collection Schedule interval.
• A moving red arrow () indicates that the metric stream is running. Metric data will be pushed according to the configured Collection Schedule interval.
• A moving light blue arrow () indicates that the topology stream is running. Topology data will be pushed according to the configured Collection Schedule interval.

To view events in BMC Helix Operations Management

In BMC Helix Operations Management, select Monitoring > Events to view the events received from Zabbix .

Incoming events from Zabbix are processed in BMC Helix Operations Management through a set of deduplication rules to determine whether the incoming event is a duplicate event or a new event. For more information, see Event-deduplication-and-suppression-for-reducing-event-noise.

For information about events, see Monitoring and managing events.

To view metrics in BMC Helix Operations Management

1. In BMC Helix Operations Management, select Monitoring > Devices.
2. Click the links for the required device.

3. On the Monitors tab, click the required monitor.
   The Performance Overview tab shows the metrics graph. For information about metrics, see Viewing collected data.

To view the topology data in BMC Helix Discovery

In BMC Helix Discovery, select Explore > Data, and click <count> Import Records in the Miscellaneous section. The Import Record List page shows the CI records received from Zabbix. For information about records, see Managing your IT infrastructure.

To view services and situations in BMC Helix AIOps

Before you view services and situations in BMC Helix AIOps, create a Business Service model in BMC Helix Discovery. For information about creating models, see Creating a model .  

In BMC Helix AIOps, on the Overview page, view the services and situations for the event and topology data received from Zabbix.