Integrating with Microsoft SCOM

As a tenant administrator, perform the following steps to configure a connection with Microsoft SCOM, verify the connection, and view the collected events, metrics, and topology data in various BMC Helix applications.

Supported version

This connector supports version 2019 of Microsoft SCOM for data collection.

Plan for the connection

• Choose the BMC Helix Intelligent Integrations deployment mode and review the corresponding port requirements. For information about various deployment modes and port requirements, see Deployment-scenarios.
• Based on the deployment mode, either use BMC Helix Intelligent Integrations or deploy the BMC Helix Intelligent Integrations on-premises gateway. For more information, see Deploying-the-BMC-Helix-Intelligent-Integrations-on-premises-gateway.

To configure a connection with Microsoft SCOM

1. In  BMC Helix Intelligent Integrations, on the CONNECTORS tab, clickin the SOURCES panel.

2. Click the 

   Microsoft SCOM

    tile.

3. Specify the source connection details:

   1. Specify a unique instance name.

      Recommendation

      We recommend that you specify the instance name in the following format:

      <sourceType>_<sourceControllerServerName>{_<InstanceQualifier>}

      The instance qualifier helps you to distinguish the multiple instances configured from the same source server. For example, you can name your instances as MSSQLSERVER_PROD, MSSQLSERVER_TEST, and so on.

   2. Specify the Microsoft SCOM host name and port number (default value is 1433).
   3. Specify the user name and password. Ensure that the specified user can access the Microsoft SCOM REST API.
   4. Select the Windows Authentication option if the user name and password should be authenticated by Windows.
   5. Specify the authentication domain name if you plan to use the Windows authentication.
   6. Specify the Microsoft SCOM database name.
   7. Specify the Microsoft SCOM database instance name.
   8. Specify the time, in seconds, after which no attempt should be made to establish a connection (default value is 30 seconds).
4. Click VALIDATE AND CREATE.
   The specified connection details are validated and the corresponding source connection is created in the Source Connection list.

5. Select the source connection that you created from the list if it is not selected already.

   Important

   The destination host connection is created and configured automatically for each tenant when the source connection is created.

6. Ensure that the options for the datatypes for which you want to collect data are selected.

7. Click a data type and specify the configuration parameters in the Collectors section as described in the following table:
8. Click CREATE COLLECTORS to create the required collector streams for the selected data types.
9. Click a data type and specify the configuration parameters in the Distributors section as described in the following table:
   
10. Click CREATE DISTRIBUTORS to create the required distributor streams for the selected data types.
11. Click one of the following buttons:
    • SAVE STREAM: Click this button if you want to edit the integration details before creating the connector. After you save the stream, the connector that you just created is listed in the SOURCES panel. Move the slider to the right to start the data stream.
    • SAVE AND START STREAM: Click this button if you want to save the integration details and start receiving data immediately.

           For more information about data streams, see Starting-or-stopping-data-streams.

To verify the integration

In BMC Helix Intelligent Integrations, on the SOURCES panel, confirm that the data streams for the integration you created are running. Data streaming is indicated by moving colored arrows.

• A moving dark blue arrow () indicates that the event stream is running. Event data will be pushed according to the configured Collection Schedule interval.
• A moving red arrow () indicates that the metric stream is running. Metric data will be pushed according to the configured Collection Schedule interval.
• A moving light blue arrow () indicates that the topology stream is running. Topology data will be pushed according to the configured Collection Schedule interval.

Viewing data in BMC Helix applications

View data collected from Microsoft SCOM in multiple BMC Helix applications.

To view events in BMC Helix Operations Management

1. In BMC Helix Operations Management, select Monitoring > Events.
2. Filter the events by the ScomEvent class.

Incoming events from Microsoft SCOM are processed in BMC Helix Operations Management through a set of deduplication rules to determine whether the incoming event is a duplicate event or a new event. For more information, see Event-deduplication-and-suppression-for-reducing-event-noise.

For more information about events, see Monitoring and managing events

To view metrics in BMC Helix Operations Management

1. In BMC Helix Operations Management, select Monitoring > Devices.
2. Click the links for the required device.
3. On the Monitors tab, click the required monitor.
   The Performance Overview tab shows the metrics graph. 

For information about metrics, see Viewing collected data.

To view the topology data in BMC Helix Discovery

In BMC Helix Discovery, select Explore > Data, and click <count> Import Records in the Miscellaneous section. The Import Record List page shows the CI records received from Microsoft SCOM. For information about records, see Managing your IT infrastructure.

To view services and situations in BMC Helix AIOps

Before you view services and situations in BMC Helix AIOps, create a Business Service model in BMC Helix Discovery. For information about creating models, see Creating a model. 

In BMC Helix AIOps, on the Overview page, view the services and situations for the event and topology data received from Microsoft SCOM. For information about situations, see Monitoring and investigating situations.