Viewing automation requests

To view automation requests

1. In the BMC Helix Intelligent Automation console, click Requests and view the following details:
   • Request 
   • Request Timeline
   • Type
   • Requested By
   • Request Date
   • Time
   • Status
2. Click the request to view additional details about the request. 
3. To update the request status, from the Status list select the appropriate option. 
4. Click Create Automation Policy to create an automation policy for the selected request.
   Policy name, event type, and trigger conditions are generated from the event details. You can update the policy information, trigger conditions, and add actions to remediate the event.
   For more information, see Creating-automation-policies. 

To search for automation requests

For a basic search, enter the request name in the search box, and the requests that match the criteria appear.

For an advanced search, on the Automation Requests page, do these steps: 

1. Click Advanced Filter and do one of the following options: 
   • From the available filters, select a filter and choose the filter options:
     • Status
     • Request Date/Time: Select the start date and the end date by using the calendar. 
     • Requested By: Select one or more options
   • Enter the filter name in the text field, or to build a search expression, type the filter name and select the option from the list of available options. 
     For example, if you start typing Status, status options appear. 
     
2. Click Apply Filters to view requests based on the selected options.