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Use cases

Consult the following use cases for information on how to achieve value with the BMC Helix Intelligent Automation product.


Related topics

Getting-started

BMC-Helix-Intelligent-Automation-overview

Roles-and-permissions


Use case

Business value

User

Products used

Automates the end-to-end process for creating TMF621 trouble tickets in ServiceNow Telecommunications and Media Assurance Workflows for events of critical severity. This is done by leveraging the Proactive Service Resolution solution offered by BMC Helix Intelligent Automation

Administrator

  • BMC Helix Intelligent Automation
  • BMC Helix Operations Management
  • ServiceNow Telecommunications and Media Assurance Workflows

Automates the end-to-end process for creating incidents in BMC Helix ITSM for events of critical severity. This is done by leveraging the Proactive Service Resolution solution offered by BMC Helix Intelligent Automation.

Administrator

  • BMC Helix Intelligent Automation
  • BMC Helix Operations Management
  • BMC Helix ITSM

Helpful resources on BMC Communities

Learn more about using BMC Helix Intelligent Automation for automating some of the frequently occurring issues: Restart PATROL Agents with Intelligent Automation and StackStormRestart A Windows Service with Intelligent Automation and TrueSight OrchestrationRestart PATROL Agents with BMC Helix Intelligent Automation With Ansible Tower