FAQ

Here are some answers to the most frequently asked questions about the BMC Helix Intelligent Automation product. 


How many connectors does BMC Helix Intelligent Automation support?

As of now, the product supports connection with the following automation tools and applications: 

  • Amazon Web Services
  • Ansible Tower
  • Kubernetes
  • BMC Helix Innovation Studio
  • TrueSight Orchestration
  • TrueSight Server Automation
  • Generic REST API connector


What versions of each automation tool or application are supported?

For supported versions and other dependencies, see System-requirements.


What are the hardware and software requirements for configuring on-premises connectors?

For the minimum hardware and software requirements, see System-requirements. Apart from this, if a connector has any specific requirements, they are specified in the Before you begin section in each of the connector configuration documentation.   


How do I connect with an application not supported by the product?

If the application uses REST API, you can use the Generic REST API connector to run jobs by invoking REST APIs.


Why am I not able to configure a connector?

BMC Helix Intelligent Automation uses role-based access control for user management. Only Automation Engineers can configure connectors. For more information about supported roles, see Roles-and-permissions. 


Does the product support any other user roles?

Currently, there are two roles, Automation Engineer and Automation Developer. For a list of capabilities available for each role, see Roles-and-permissions.


Can an automation developer see the results of a policy run?

Yes. An automation developer can view the policy history details on the History page and view the output for a policy. For a list of capabilities available for each role, see Roles-and-permissions.


Can I edit the configuration details for the ITSM system from the Solutions page?

No. You can only view the configuration details. If you want to use another instance of the IT Service Management (ITSM) or Trouble Ticket Management system, you must delete the current solution and configure a new one. 


What happens when I delete the configuration from the Solutions page?

The automation policies and the connectors are deleted from BMC Helix Intelligent Automation. Automation policies that use the templates stop working. Event policy is not deleted from BMC Helix Operations Management.  


Can I edit or delete the BMC Helix for CSP or ServiceNow connector like any other connectors?

No, you cannot edit or delete it from the Connectors page. To delete the connector, you must delete entire Proactive Service Resolution from the Solutions page. 


Can I edit or delete the automation policies created for Proactive Service Resolution? 

No, you cannot edit or delete the automation policies. To delete the policies, you must delete entire Proactive Service Resolution from the Solutions page. 


Why does an automation developer see only a few connectors?

An automation developer sees only the configured connectors and does not have access to the connectors available in the product.


Does BMC Helix Intelligent Automation have the capability to automatically sync workflows or jobs while adding actions?

No. Currently, the user must use the Sync Actions option available while adding actions to a policy. 


Does the product support other jobs such as the BLPackage or Deploy in TrueSight Server Automation?

No. Currently, BMC Helix Intelligent Automation can run only the NSH script jobs.


Can any other role other than BLAdmin be specified in the TrueSight Server Automation connector?

No. Currently, you must use the BLAdmin user while configuring the connector.