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| Sep 23, 2025 | Enhancements included in this release: - Improved JSON editor with support for additional functions
- Access Target Host and Target Port details from the Configured Connectors Page
- Configure the Maximum Retry Duration option to retry running failed policy runs
- Use event data to set the change ticket schedule in automation policies
| 25.3.02 enhancements and patches |
| Aug 28, 2025 | Enhancements included in this release: - Execute automation policies based on the scheduled start date and time of a change request
- Assign an incident to a specific support group by using the Ops-category and product category
- Transform variables by using special characters and preview the transformation logic
| 25.3.01 enhancements and patches |
| August 14, 2025 | The cumulative updates from previous releases (25.2.01 and 25.2.02) are rolled into the 25.3 release for on-premises users. | |
| July 25, 2025 | Enhancements included in this release: - Improved JSON editor with function support and variables panel
- Access incident details by using the cross-launch link from the event
- Use event slots from the previous execution in the trigger condition
| 25.3 enhancements and patches |
| June 26, 2025 | Enhancements included in this release: - Manage policy runs history efficiently by using the date filter and bulk actions
- Configure generic REST connector actions with the advanced JSON editor
- Improve efficiency by forwarding only the required event slots
| 25.2.02 enhancements and patches |
| May 28, 2025 | Enhancements included in this release: - Access the situation URL and root cause details in the ServiceNow ITSM incident
- Use out-of-the-box operators for event-to-incident mapping in ServiceNow
- Create unique infrastructure incidents with impacted service details in BMC Helix ITSM
- Reduce incident noise by using Proactive Service Resolution for TMF-compliant trouble tickets
| 25.2.01 enhancements and patches |
The following links provide updates about the products that BMC Helix Intelligent Automation connects with: