Release notes and notices


Learn what’s new or changed for BMC Helix Intelligent Automation including new features, urgent issues, and documentation updates.

Date

Summary

Title

Aug 28, 2025

Enhancements included in this release: 

  • Execute automation policies based on the scheduled start date and time of a change request
  • Assign an incident to a specific support group by using the Ops-category and product category
  • Transform variables by using special characters and preview the transformation logic
25.3.01 enhancements and patches
August 14, 2025The cumulative updates from previous releases (25.2.01 and 25.2.02) are rolled into the 25.3 release for on-premises users.
July 25, 2025Enhancements included in this release: 
  • Improved JSON editor with function support and variables panel
  • Access incident details by using the cross-launch link from the event
  • Use event slots from the previous execution in the trigger condition
25.3 enhancements and patches
June 26, 2025

Enhancements included in this release: 

  • Manage policy runs history efficiently by using the date filter and bulk actions
  • Configure generic REST connector actions with the advanced JSON editor
  • Improve efficiency by forwarding only the required event slots
25.2.02 enhancements and patches
May 28, 2025

Enhancements included in this release: 

  • Access the situation URL and root cause details in the ServiceNow ITSM incident
  • Use out-of-the-box operators for event-to-incident mapping in ServiceNow
  • Create unique infrastructure incidents with impacted service details in BMC Helix ITSM
  • Reduce incident noise by using Proactive Service Resolution for TMF-compliant trouble tickets
25.2.01 enhancements and patches

Related release notes

The following links provide updates about the products that BMC Helix Intelligent Automation connects with:

 

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