Release notes and notices

Learn what’s new or changed for BMC Helix Intelligent Automation including new features, urgent issues, and documentation updates.

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Date

Summary

Title

May 28, 2025

Enhancements included in this release: 

  • Enhanced incident noise reduction for ServiceNow
  • Optimized event-to-incident mapping in ServiceNow
  • Create infrastructure incidents and associate services for critical events in BMC Helix ITSM
  • Reduce incident noise by using Proactive Service Resolution for TMF-compliant trouble tickets
25.2.01 enhancements and patches
April 22, 2025

Enhancements included in this release: 

  • Create Level 3 trouble tickets in TMF-compliant ServiceNow by using Proactive Service Resolution
  • Specify event slots to update incidents or trouble tickets
  • View event and queue details for the waiting policy runs
  • Specify the use of a proxy server from the command line
25.2 enhancements and patches

February 20, 2025

Enhancements included in this release: 

  • Search for policy runs faster on the History page
  • Update the incident ID in the information event without waiting for a callback

January 22, 2025

Enhancements included in this release:

  • Forward events from BMC Helix Operations Management to external applications
  • Create Level 3 incidents in ServiceNow IT Service Management by using Proactive Service Resolution 
  • Resume incident or trouble ticket creation for events
  • Delete policy runs on the History page

Related release notes

The following links provide updates about the products that BMC Helix Intelligent Automation connects with:

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