Use cases
The following use cases help you learn more about achieving value with BMC Helix Intelligent Automation:
Use case | Business value | Products used |
|---|---|---|
Reduce downtime, increase operational efficiency and cost savings, and improve MTTR. |
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Create, track, and manage TM Forum's standard TMF621 trouble tickets automatically in the Telecommunication Service Management module in ServiceNow for critical events impacting your IT infrastructure. |
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Create, track, and manage incidents in BMC Helix ITSM for critical events impacting your IT infrastructure. |
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Leverage the power of AI/ML-based event correlation mechanism to streamline root cause diagnostics and isolation. Use automated remediation to fix recurring problems faster. |
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Achieve faster incident resolution, increased operational efficiency, cost savings, and improved MTTR. Allows the team to focus on high-value tasks such as innovation or other complex, productive tasks. |
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Achieve faster incident resolution, increased operational efficiency, cost savings, and improved MTTR. Allows the team to focus on high-value tasks such as innovation or other complex, productive tasks. |
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