System requirements

Learn about the minimum hardware and software requirements needed to ensure optimal performance and compatibility in BMC Helix Intelligent Automation.

Supported browsers

BMC Helix Intelligent Automationsupports the latest versions of the following browsers:

Google Chrome
Microsoft Edge

Supported BMC Helix products

BMC Helix Intelligent Automationconnects with the latest versions of the following BMC Helix applications (SaaS deployment):

BMC Helix Operations Management
BMC Helix AIOps
BMC Helix for CSP
BMC Helix Continuous Optimization
BMC Helix Innovation Studio
BMC Helix for CSP (integrated with your BMC Helix tenant)
BMC Helix ITSM (integrated with your BMC Helix tenant)

BMC Helix ITSM compatibility matrix for Proactive Service Resolution

While using Proactive Service Resolution for incident management, you need to configure the BMC Helix ITSM on-premises connector by using the remote plug-in utility based on the following conditions:

BMC Helix Intelligent Automation deployment	BMC Helix ITSM deployment	On-premises connector required?
On-premises	On-premises	❌️* *Provided both the applications are behind the firewall
On-premises	SaaS	✅️
SaaS	On-premises	✅️
SaaS	SaaS	❌️

Hardware and software requirements

The following table describes the minimum hardware and software requirements required to download and install the on-premises connectors by using the remote plug-in utility:

Requirement	Description
Hardware	CPU: Dual-core Memory: 8 GB Disk space: Linux: /opt/bmc/<install_dir> directory with up to 20 GB disk space Windows: C:\<install_dir> directory with up to 20 GB disk space
Operating systems	Microsoft Windows Server 2022 Enterprise Microsoft Windows Server 2019 Enterprise Microsoft Windows Server 2016 Enterprise CentOS 8 CentOS 7.9 CentOS 7.8 CentOS 7 RHEL 8
Port	8443 Make sure that port number 8443 is accessible from the server to the BMC Helix Intelligent Automation cloud services where the plug-in is running.

Supported automation tools and applications for automating their actions

The following table lists the supported automation tools and other applications:

Product	Version
Amazon Web Services	-
Kubernetes	-
Ansible Automation Platform (cloud and on-premises)	Ansible Platform: AWX 17.1.0 \| Ansible 2.9.18 Ansible Tower: 3.8.0 \| Ansible 2.9.15
TrueSight Orchestration	22.2.0.3 20.02.00
TrueSight Server Automation	21.3
BMC Helix ITSM (On-premises)	22.1.03 and later 21.3.06 20.02 (For BMC Helix Intelligent Automation solutions only)
Telecommunication Service Management module in ServiceNow(cloud and on-premises) ServiceNow ITSM (cloud and on-premises)	Washington Tokyo San Diego