Troubleshooting common content synchronization issues
Synchronization of common content fails
Synchronization of common content fails due to the following reasons:
Issue symptom | Issue scope | Resolution |
|---|---|---|
You get the following error message: Exception while executing content sync process. Please contact your administrator !!! | Multiple reasons can cause this error. | Contact BMC Customer Support. |
You get the following error message: Client org is not onboarded/offboarded. Not getting information from smart reporting server info form. | The client organization is not onboarded or offboarded. | Manually onboard or offboard the client organization, and run the RSR:ContentSync escalation. For more information, see Manually running an escalation in Remedy AR System. |
The content synchronization process stops responding
The content synchronization process stops responding due to the following reasons:
Issue symptom | Issue scope | Resolution |
|---|---|---|
You get the following warning message: Admin User not present in Shared org!! Please check your configuration. | The shared organization does not have an administrator user. | Ensure that the shared organization has at least one administrator user. For more information, see Synchronizing-common-content-across-multiple-tenants. |
You get the following warning message: Shared org is not present!! Please check your configuration. | During the onboarding process, the shared organization was not created. | Offboard and onboard the client organization and manually run the RSR:ContentSync escalation. For more information, see Manually running an escalation in Remedy AR System. |