21.3 patches

Review the fixes and updates in patches to BMC Helix ITSM: Smart Reporting 21.3 that might impact your users.

Available patches

Patch version	SaaS	On premises	Defect fixes	Updates
21.3.11	✅️		Defect fixes in BMC Helix ITSM	None
21.3.10	✅️	✅️	Defect fixes in BMC Helix ITSM	None
21.3.09	✅️		Known-and-corrected-issues	None
21.3.08	✅️		Defect fixes in BMC Helix ITSM	None
21.3.07	✅️		Known-and-corrected-issues	None
21.3.06	✅️	✅️	Defect fixes in BMC Helix ITSM	None
21.3.05	✅️	✅️	Defect fixes in BMC Helix ITSM	None
21.3.04	✅️	✅️	Defect fixes in BMC Helix ITSM	None
21.3.03	✅️		Defect fixes in BMC Helix ITSM	None
21.3.02	✅️	✅️	Known-and-corrected-issues	Updates in 21.3.02
21.3.01	✅️		Defect fixes in Smart IT	Updates in 21.3 patch 1

Updates in 21.3.02

Fixed the Apache Log4Shell security vulnerability in BMC Helix ITSM: Smart Reporting

The zero-day exploit for a vulnerability code named Log4Shell (CVE-2021-44228) was fixed in BMC Helix ITSM: Smart Reporting 21.3.02. A detailed description of the vulnerability can be found on the Apache Log4j Security Vulnerabilities page.

(On premises only) Downloading and installing the patch

Download from EPD	See Downloading the installation files in BMC Helix Innovation Suite Deployment online documentation.
Patch installation	See Installing in BMC Helix Innovation Suite Deployment online documentation.

SaaS application patching

BMC applies patches during Maintenance windows.