Configuring Mid Tier to access Smart Reporting

By configuring the Mid Tier settings, you can enable navigation from Mid Tier  to BMC Helix ITSM: Smart Reporting. 

After you complete the user onboarding and content import processes, you must manually update the Mid Tier configuration to add the BMC Helix ITSM: Smart Reporting server details. If you do not complete this configuration, an error will be displayed when you try to access the BMC Helix ITSM: Smart Reporting console from the Mid Tier.

 To configure the Mid Tier

1. In the Mid Tier  configuration tool, click Report Settings.

2. Enter the BMC Helix ITSM: Smart Reporting  information:

   Field name	Description	Example
   Reporting URL	(For a bundled Tomcat server) BMC Helix ITSM: Smart Reporting server host name and port number. Note: This entry must end with a forward slash (/).	http://reporting-srv:8181/
   	(For an external Tomcat server) BMC Helix ITSM: Smart Reporting server host name, port number, and BMC Helix ITSM: Smart Reporting context. Note: This entry must end with a forward slash (/).	http://reporting-srv:8181/SmartReporting/
   Admin User	BMC Helix ITSM: Smart Reporting super administrator, as defined during the installation process	siadmin
   Admin Password	Password for the BMC Helix ITSM: Smart Reporting super administrator Note: This password must be updated if the siadmin password for BMC Helix ITSM: Smart Reporting is changed. For more information about updating the siadmin password, see Changing-the-Smart-Reporting-super-admin-password-after-installation.	siadmin
   Customer name	Customer name provided in the onboarding wizard	bmc

3. Save your changes.

   Note

   If you get a validation error message, your changes are not saved. You must fix the errors for the changes to be saved. You can find detailed error messages in the Mid Tier configuration log files.