This documentation supports the 21.05 version of BMC Helix ITSM: Smart Reporting. To view an earlier version, select the version from the Product version menu.

Troubleshooting

Consult the following topics for information about troubleshooting the BMC Helix ITSM: Smart Reporting product and components, such as problems you might encounter during installation, configuration, and use of the product, as well as error messages and how to enable logs and collect diagnostic information.

Relate topic

Known-and-corrected-issues

 

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