This documentation supports the 21.05 version of BMC Helix ITSM: Smart Reporting. To view an earlier version, select the version from the Product version menu.

Getting started with out-of-the-box reports

All onboarded users can access and run out-of-the-box reports. By default, all out-of-the-box content is public, but users can make them private as required. Additionally, users can apply filters to out-of-the-box reports. These filters help to optimize the report results. 

You can view out-of-the-box reports by selecting Browse > Reports from the navigation pane of BMC Helix ITSM: Smart Reporting.

Related topic

Viewing-reports

Applying-a-filter-to-data-in-report-fields

OOBReports.png

The following types of out-of-the-box reports are available in BMC Helix ITSM: Smart Reporting:

 

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