This documentation supports the 21.05 version of BMC Helix ITSM: Smart Reporting. To view an earlier version, select the version from the Product version menu.

Clustering

You can cluster BMC Helix ITSM: Smart Reporting on multiple servers to support high-availability and load-balancing. You can load-balance with a hardware load balancer or load-balancing software. 

The load-balancing infrastructure must deliver network traffic to the BMC Helix ITSM: Smart Reporting application server transparently—as if the packets were connecting directly to the application server. If Session Replication is not enabled, the load-balancing infrastructure must provide “sticky-session” functionality wherein the traffic for a user session is sent to the same node for the duration of the session.

Related topic

From the Yellowfin documentation:

Clustering Guide

 

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