Out-of-the-box Work Order Management reports and dashboard
A user can use the following out-of-the-box Work Order Management reports and dashboard to understand work order activity within the organization.
Work Order Management reports
Report Name | Description |
|---|---|
Open Work Orders by Assigned Group | Lists the open work orders by assignee groups. |
Work Order Details | Lists work order details. |
Work Order SLA Status | Lists work orders by SLA compliance. |
Work Order Submission Trend | List the work orders submitted over a specified time period. |
Work Orders by Assignee | Lists the volume of work orders by assignee. |
Work Orders Crosstab | Lists Assigned Support Company, Assignee, Submitter, Priority, and Status. |
Work Order Management KPI report
Report name | Description |
|---|---|
Work Order KPI Trend | Displays a trend chart for various work order KPIs. The chart includes trend calculation based on moving average and forecast and includes the following KPIs:
|
Work Order Management dashboard
The Work Order Management dashboard is built with the following configuration:
Dashboard name | Content category | Content sub category | Dashboard filters | Dashboard description |
|---|---|---|---|---|
Work Order Dashboard | BMC Remedy Operational Reporting | Work Order Management |
| This dashboard includes a list of reports for Work Order Management module, for example:
|