Phased rollout This version of the software is currently available only to early adopter SaaS customers as the first step in our phased rollout. Click here to view an earlier version.

Quick tour of Smart Reporting

The following table outlines the different content areas of BMC Helix ITSM: Smart Reporting (Smart Reporting):

Content area

Description

The Smart Reporting dashboard is your personal reporting portal, where you can view your key reports at a glance. You can switch between tabs to view subject-related reports, search your corporate repository for dashboard-enabled reports and add them to a selected tab, or access a corporate tab.

Dashboards.png

For more information, see Setting-up-report-dashboards.

The Browse page is one of the main ways to find and run reports in Smart Reporting. You can view all the reports to which you have access and add these reports to your favorites. This option provides you with a shortcut to your most used reports.

Browse.png

For more information, see Setting-your-layout-and-browsing-preferences.

Using The My Content menu, you can quickly access the key pieces of content such as your drafts, favorites, recently accessed content, and so on.

My Content.png

For more information, see Setting-your-layout-and-browsing-preferences and Marking-your-favorite-content.

You can view the actions performed by selected users and types of content.

4 Timeline.gif

For more information, see Viewing-your-activity-and-posting-comments-on-the-timeline.

 

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