Service Risk Dashboard

Without insights into the risk and efficiency of business services, the assurance of your business services can be disrupted. A service owner uses the out-of-the-box Service Risk Dashboard to get insights into the overall health and status of business services and view the prediction data. This dashboard uses business services that are created in BMC Helix Continuous Optimization. 

Resources (CPU, memory, and storage) at the pool level in a business service are correlated with the business driver metrics. This correlation is used to forecast growth by evaluating the projection of the utilization metrics. For details, seeBusiness services, applications, business drivers, and service pools and Analyzing business services. The chart in the Service Risk Dashboard displays whether the business driver growth is limited by one of these resources because they are correlated. This information can help to mitigate any risks associated with your business service.

Related topics

Configuring-dashboards-panels-and-queries

Setting-up-dashboards

Visualizing the overall health and status of the business services

Important

If business drivers and resources in a business service are not correlated, that business service is not displayed in the dashboard.

Example: Visualize the health and status of business services

Sandra is a service owner for an eCommerce website. There is a business event to launch a new product worldwide. Sandra want to know whether the current capacity of the relevant business services is enough to prevent a saturation on the underlying resources to support this event. 

Sandra accesses the Service Risk Dashboard and selects business services related to the event from the filter. She views the health and status of all selected business services and their predication data in one view. She can check whether any of the business services are saturated or nearing saturation. This information can help to mitigate any risks associated with the business service. 

The following image shows the Service Risk Dashboard with selected business services:

bhco_service_risk_dashboard.png

To view the dashboard

  1. On the left navigation pane, hover over Dashboards Manage_icon.jpg and click Browse.

  2. Click the Helix Continuous Optimization folder and then click Service Risk Dashboard.

    Tip: Quick access from the home page

    To quickly open the dashboard from the home page, mark it as a favorite by using the star icon. Additionally, after you open a dashboard, it is available under Recently viewed dashboards on the home page.

Fields in the Service Risk Dashboard

The following table describes the fields displayed in the Service Risk Dashboard:

Field

Description

Example

Business Services filter

Provides a list of business services from BMC Helix Continuous Optimization whose data you can view. 

By default, the dashboard displays the data for all business services. If business drivers and resources in a business service are not correlated, that business service is not displayed in the dashboard.

Select the required business services from the filter. 

bs_filter.png

Business service panel

Includes a panel for a business service and displays the following details: 

  • Chart shows a separate series for each resources (CPU, memory and storage) based on their correlation with the business driver in that business service. For example, if the business driver is correlated with only CPU and memory, two series each (historical and prediction data) for CPU and memory are displayed. Each series displays the historical data and the prediction data based on the default time period in the What-if simulation of this business service. For details, see Creating a What-if simulation for business services and viewing the simulation results. This data helps to identify the critical resource causing the risk to the business service. 

  • In case of a resource saturation, the day when the business service will be at risk for saturation.
  • Risk indicator indicates that the CPU, memory, or storage resource of a pool in a business service is either already saturated or will soon be experiencing capacity contention. The color-coded icons represent the level of risk for business services:
    dot_green.png green for healthy
    dot_orange.png    orange for medium risk
    dot_red.png     red for high risk 
  • Days to Risk indicator indicates the estimated number of days before the CPU, memory, and storage resources achieve the configured threshold. Saturated is displayed for saturated business services and No risk for healthy business services. 

bs_panel.png

Cross-launch to BMC Helix Continuous Optimization

Displays a cross-launch link to navigate to BMC Helix Continuous Optimization to view a list of all business services. 



cross-launch_bhco.png

 

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