BMC Helix Digital Workplace dashboards

As a dashboard user, use the  BMC Helix Digital Workplace dashboards to view the metrics for service requests. As a service owner in BMC Helix Digital Workplace Catalog, use these reports to determine the trend, overall performance, and effectiveness of BMC Helix Digital Workplace. The dashboard user can find answers to the following questions:

  • How many requests were submitted during the given period?
  • What is the status of requests?
  • How many requests were closed?
  • How many requests failed?
  • How much time is spent on request fulfillment?
  • How many requests are submitted daily?
  • What are the top requests?

Related topics

Orientation

The following BMC Helix Digital Workplace dashboards are available:

Accessing BMC Helix Digital Workplace reports

Consider the following points related to access to the BMC Helix Digital Workplace dashboards:

  • The dashboards are available to BMC Helix Digital Workplace Advanced license users only.
  • Only editors and administrators in BMC Helix Dashboards can create custom dashboards. To learn more about these roles, see Roles-and-permissions.

  • Within the dashboards, the metrics are displayed on the basis of the row-level permissions of the logged-in user. For more information, see Roles and permissions. 

 

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