Setting up and going live

BMC Helix Dashboardsis a SaaS service on the BMC Helix Portal that you can use to create interactive dashboards for your environment. 

This section provides an overview of the tasks that you need to perform to get started with BMC Helix Dashboards.

Important: BMC Helix ITSM Permissions

Only the following license type users from BMC Helix ITSM are allowed to log in to BMC Helix Dashboards: Fixed, Floating, and Bundled. For more information, see License types for users..

Related topics

Getting-started

BMC-Helix-Dashboards-overview

To set up a long-lived session for NOC dashboards 

As a tenant administrator, you can set a dashboard session to never expire for one or more users as required.

Important

  • The NOC dashboard refresh window must be active on your computer. If you switch to a different window and remain there for longer than the Access Token Timeout value set in the BMC Helix Single Sign-On Admin Console, the prolonged NOC dashboard session will expire.
  • Set the dashboard auto-refresh for the NOC use case to take effect.

To prolong the dashboard session, enable the following option from BMC Helix Single Sign-On:

  1. Log in to the BMC Helix Single Sign-On Admin Console.

  2. Set the long-lived refresh tokens as shown in the following image.
    For more information, see To configure the token timeout for OAuth clients using BMC Helix SSO.

    NocUserDashboardsInfiniteSession.png

  3. Save the changes. 
  4. Log in to the BMC Helix Dashboards and add the dashboard permissions for the required users. 
  5. The specific NOC dashboard session window is active as long as required.

 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*