BMC Helix Digital Workplace dashboards

As a dashboard user, use the  BMC Helix Digital Workplace dashboards to view the metrics for service requests. As a service owner in BMC Helix Digital Workplace Catalog, use these reports to determine the trend, overall performance, and effectiveness of BMC Helix Digital Workplace. The dashboard user can find answers to the following questions:

  • How many requests were submitted during the given period?
  • What is the status of the service requests?
  • How many requests were closed?
  • How many requests failed?
  • How much time is spent on request fulfillment?
  • How many requests are submitted daily?
  • How much cost is saved by automating frequestly requested services? 
  • What are the top requests?
  • How many total number of services and banners are configured in the BMC Helix Digital Workplace Catalog?
  • What is the total number of available virtual marketplaces?
  • How many services and banners are linked to virtual marketplaces?
  • Who are the entitled users with access to a specific service?

Related topics

BMC-Helix-Dashboards-overviewViewing BMC Helix Digital Workplace dashboards

The following dashboards are available for BMC Helix Digital Workplace:

Dashboard

Purpose

View reports for service requests based on status, age, submission trend, fulfillment trend, and popularity.

Analyze customer satisfaction by using survey responses and ratings of your organization's overall customer survey cases.

View the service request summary and print the required service request details.

Analyze the cost-effectiveness of automated services in BMC Helix Digital Workplace Catalog.

View a summary to get an overview of the virtual marketplaces and entitled services configured in the BMC Helix Digital Workplace Catalog.

Accessing BMC Helix Digital Workplace reports

Consider the following points related to access to the BMC Helix Digital Workplace dashboards:

  • Only editors and administrators in BMC Helix Dashboards can create custom dashboards. To learn more about these roles, see Roles-and-permissions.

  • Within the dashboards, the metrics are displayed on the basis of the row-level permissions of the logged-in user. For more information, see Roles and permissions in the BMC Helix Digital Workplace documentation. 

 

 

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