Troubleshooting errors on the dashboards
This topic helps you troubleshoot some errors that might appear on the dashboards.
Issue symptoms | Issue scope | Resolution |
|---|---|---|
The following error is displayed: Failed to fetch | This issue occurs because of the browser session time out. | Refresh the browser. |
In BMC Helix Dashboards , you can see errors on the dashboards and you cannot perform any operations.Error: Data has no 'status field'. Check Query and Bar Data field configurations | This issue occurs when a BMC Helix Dashboards instance is open and you sign out of any other BMC Helix applications, such as BMC Helix Portal or BMC Helix Operations Management. The following image shows a sample error:
| Log in to BMC Helix Portal again, and cross launch to BMC Helix Dashboards. |
In BMC Helix Dashboards , you can see errors on the dashboards and you cannot perform any operations.Error 552: The SQL database Operation failed. Metric column must be of String data type | This issue occurs when the _metric_ clause is not added to a string data type field. The following image shows a sample error:
| In the SQL query, you must add _metric_ clause to a string data type field only. |
In BMC Helix Dashboards , you can see errors on the dashboards and you cannot perform any operations.Error 552: The SQL database Operation failed., No Column with name__time__found | This issue occurs when the Date column is missing the _time_ clause. The following image shows a sample error:
| In the SQL query, you must add _time_ clause the Date column. For example, currentDate() AS _time_. |
