Adding overrides to fields in a dashboard

Tenant administrators and editors can add overrides in panel visualizations. These overrides supersede the default settings to fetch and display specific information across BMC Helix ITSM applications.

Use overrides to view or analyze information in a customized format or to eliminate irrelevant data in your dashboard panel or reports.

The following override types are available:

Override 

Description

Fields with name

Fetches data based on fields with a name.

For example, panel title, panel data with names and values.

Fields with name matching regex

Fetches data based on a regular expression.

For example, /.*/

Fields with type

Fetches data based on specific field types.

For example, number, string, or a boolean expression.

Fields returned by query

Fetches data based on a specific query type.

For example, Metric, Events, Service Management, and so on.

Fields with values

Fetches data for fields with reducer conditions.

For example, all zeros, mean, variance, or standard deviation, and so on.

Related topics

Setting-up-dashboards

Configuring-dashboards-panels-and-queries

Scenario

You are a reporting administrator at Apex Global, and as a part of your regular work, you generate reports and share them with different stakeholders. Now let's say, your manager wants a report for all the critical incidents submitted for a specific time range and in a particular time format.

You can add an override by using the Fields with name option to supersede the default settings. This override generates the report as required and displays the information requested by your manager. To add an override to format the data and time, see Modifying-date-and-time-format-in-dashboards.

To add an override

  1. In the Edit panel screen, select the Overrides tab.
  2. Click Add field override.
  3. Select the required override type.
  4. Enter the required details for the selected override.
  5. Click Apply and then click Save.
  6. Refresh the panel.

To delete an override

  1. Click Delete image-2024-2-28_1-7-44.pngfor the corresponding override.
  2. Click Apply and then click Save.
  3. Refresh the panel.

 

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