BMC Helix Business Workflows dashboards
As a dashboard user, use the BMC Helix Business Workflows dashboards to view the following information:
- Case reports based on status, priority, and assigned groups
- Active BMC Helix Business Workflows license users
- Metrics for service targets of cases
- Customer satisfaction and performance of lines of business, assigned groups, and agents
- Metrics for workplace-related reactive and preventive maintenance cases
The following BMC Helix Business Workflows dashboards are available:
- Active-User-License-Usage-Report
- Business-Workflows-dashboard
- Case-survey-and-customer-satisfaction-dashboards
- Printable-Case-Summary-dashboard
- Service-Targets-Against-Cases-dashboard
- Workplace-Service-Dashboard
Video
The following video (6:30) gives an overview of BMC Helix Business Workflows dashboards:
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