Migrating from BMC Helix ITSM: Smart Reporting

As a tenant administrator or reporting administrator, migrate the BMC Helix ITSM reports from BMC Helix ITSM: Smart Reporting to BMC Helix Dashboards by using the migration tool. The BMC Helix ITSM: Smart Reporting application will soon be discontinued and we recommend that you plan for migrating your reports to BMC Helix Dashboards.

Related topic

FAQ - Transitioning to Helix Dashboards

The migration process consists of the following tasks:

Task

Action

User persona

Reference

1

Assess the BMC Helix ITSM: Smart Reporting environment.

Database administrator

2

Run the migration tool.

Reporting administrator/tenant administrator

 

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