Release notes and notices


Tips

  • To stay informed of changes to this space, place a watch on this page.

  • Ready-made PDFs are available on the PDFs and Videos page. You can also create a custom PDF.

    Click here to see the steps.

    The BMC Documentation portal gives you the ability to generate PDF exports of multiple pages in a space.  

    Creating PDF exports

    You can create a PDF of a page or a set of pages. (Non-English page exports are not supported.) You can also create a Word document of the current page.

    To export to PDF

    1. Click the Export icon in the upper-right. 1744830844926-963.png
    2. From the Export menu, select PDF.
    3. Follow the prompts for page selection and other options.
    4. Click Export.

     

This section provides information about what is new or changed in BMC Helix Dashboards, including urgent issues, documentation updates, and patches.

Date

Title

Summary

March 4, 2022

  • Identify and track open problems in the Open Problem Analysis dashboard
  • Identify and track major incidents in the Major Incident Analysis dashboard
  • Configure column values as titles for subsections in the Printable dashboards
  • Specify dashboard field values in local languages
  • Cross-launch to BMC Helix Dashboards from third-party applications
  • Differentiate between out-of-the-box parent dashboards and drill-through dashboards
  • View  Live Chat historic data with details about ticket deflection and abandoned chats

February 7, 2022

  • Enhanced reporting with Grafana 8.3.3
  • Define dashboard queries with additional calculated fields
  • Filter custom dashboards data by using additional tags
  • Configure the number of times a section repeats with BMC Record Details plug-in
  • Configure BMC Helix Dashboards by using the BMC CSV data source plug-in
  • View the knowledge search metrics in the Chatbot Overview dashboard
  • View the case trend and case audit details in the Business Workflows dashboard
  • View Count of Open Incidents by Ageing and Priority in the ITSM Ageing Incident Analysis dashboard
  • Drill-down option in BMC Helix ITSM Printable dashboards
  • View the following out-of-the-box dashboards:
    • Live Chat Team and agent performance dashboard
    • Live Chat Customer Experience dashboard
    • Live Chat Usage and Value dashboard
    • Tag-based Event Data dashboard


Related release notes

BMC Helix Portal release notes

 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*