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Other requirements

This section contains software, hardware, or other requirements for BMC Dashboards for BSM that are not discussed in the installation section or in the compatibility matrix.

Warning

BMC recommends that you check the websites of your site’s platform vendors to verify that those platforms are still supported. BMC does not support platforms that are no longer supported by the vendor.

Hardware requirements

The following table lists the minimum hardware requirements and recommendations for installing and running BMC Dashboards for BSM.

Component

Requirement

RAM

For requirements information, see Hardware sizing.

Disk size

For requirements information, see Hardware sizing.

Temporary space for BMC Atrium DIL host

  • 408 MB (Windows)
  • 513 MB (UNIX or Linux)

CPU

  • 32-bit processor (Windows) or Ultra-SPARC (UNIX or Linux)
  • Dual-core processor for BMC Atrium DIL component host

For more information, see Hardware sizing.

Client monitor resolution

Minimum 1280 by 1024 pixels

Client colors

Greater than 256 colors

Warning

If you plan to use BMC Remedy AR System as your data source, you should install the BMC Atrium DIL component on a computer separate from where BMC Remedy AR System is installed.

Operating system requirements

See the Compatibility Matrix for this product at http://www.bmc.com/support.

Network requirements

BMC Dashboards for BSM requires an application server. You can install Apache Tomcat as your application server when you install BMC Dashboards for BSM, or you can use a Tomcat application server that is already installed.

If you install Tomcat, you must supply the following port numbers:

  • Tomcat HTTP port (default 8080)
  • Tomcat HTTPS port (default 8443)
  • Tomcat shutdown port (default 8085)

If those ports are available, the installation program uses them. If those ports are unavailable, the installation program selects new default port values from the pool of unused port numbers between 1 and 65535. If you prefer to specify different ports, the ports must be open and available or the installation cannot proceed.

In addition, the following port numbers are required for the use of the BMC Atrium DIL software:

  • Server Service port (default 9400)
  • JDBC-ODBC port (default 9401)
  • Composite Monitor port (default 9402)
  • Composite Database port (default 9403)

If those ports are unavailable, the installation program increments the numbers by 10 until it finds a range that is available.

In addition, the BMC Atrium DIL component has its own assigned port number, which is any of the following port numbers: 6300, 3683, 3695, 4568, 1313, 1769, 1770, 1828, 2059, 2494, 2665, 2717, 2718, 2828, 3083, and 3604. When the BMC Atrium DIL service begins, it tries each port number, in the order listed in the previous sentence, until it finds an available port. While the BMC Atrium DIL Server always attempts to listen on this port, it is used by the BMC Dashboards for BSM installation utility only during a dual server implementation, when the option Search for Servers or Enter an Existing Server option is chosen on the Data Integration Layer (DIL) installation page.

BMC Remedy AR System Server database requirements

See the Compatibility Matrix for this product at http://www.bmc.com/support.

Custom pod data source requirements

See the Compatibility Matrix for this product at http://www.bmc.com/support.

Java requirements

See the Compatibility Matrix for this product at http://www.bmc.com/support.

Browser requirements

See the Compatibility Matrix for this product at http://www.bmc.com/support.

Warning

If you use the Internet Explorer Enhanced Security Configuration mode in Internet Explorer 8.0, Web sites may not display correctly in Internet Explorer. Add the URLs that BMC Dashboards for BSM uses to the inclusion lists in the Trusted sites zones.

LDAP server requirements

See the Compatibility Matrix for this product at http://www.bmc.com/support.

 

 

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BMC Dashboards for Business Service Management 7.7.00