User goals and features

Administrator

Planning for installation

• Load-balancing-and-high-availability
• User-authentication
• Considerations-for-deployment
• Sizing-and-scalability-considerations

Preparing for installation

• Verifying-that-the-data-sources-are-correctly-configured
• Configuring-Apache-HTTP-Server-httpd-as-the-load-balancer-for-BMC-Dashboards-for-BSM
• Creating-an-Oracle-database-for-BMC-Atrium-DIL-and-the-BMC-Dashboards-for-BSM-application-server

• Creating-a-Microsoft-SQL-Server-database-for-BMC-Atrium-DIL-and-BMC-Dashboards-for-BSM-application-server

Installing BMC Dashboards for BSM

• Installing-BMC-Dashboards-for-BSM-in-a-standalone-configuration
• Installing-BMC-Dashboards-for-BSM-in-a-clustered-configuration
• Installing-and-configuring-the-BMC-Atrium-Single-Sign-On-server
• Installing and configuring a load balancer

Configuring after installation

• Configuring the BMC Dashboards for BSM application server to use the load balancer 
• Modifying-the-installation

• Configuring-the-product-to-use-an-existing-Tomcat-instance

Logging on to the BMC Dashboards for BSM administrator console

• Logging on to the BMC Dashboards for BSM administrator console

Administering

• Administering the BMC Atrium DIL cluster
• Creating a dashboard for the role of a user
• Getting customer data into BMC Dashboards for BSM using the Pod Builder
• Selecting Microsoft SQL Server as a data source for BMC Remedy AR System
• Setting Oracle RAC as a data source for BMC Remedy AR System
• Selecting Microsoft SQL Server Windows Authentication as a data source for BMC Remedy AR System

 End user

Troubleshooting

• Using the support utility
• Working with logs
• Setting Oracle as an external BMC Atrium DIL metadata repository